Drop Count Supervisor 1

**OUR COMPANY**

Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.

**OVERVIEW**

The Drop Count Supervisor I is responsible for the overall supervision of activities on the Drop and in the Count Room. The primary purpose of the Drop Count Supervisor I is to assist the Cage Shift Manager in all details relating to the drop and soft count of Parq Vancouver Cage Operations. This full-time supervisory position will ensure the highest levels of efficiency, accuracy, confidentiality and security in accordance with Company and BCLC standards.

**WHY WORK AT PARQ**
- Extended Health and Dental Benefits
- RSP/RRSP Matching
- Employee and Family Assistance Program
- Tuition Reimbursement
- 20% off at Parq Food & Beverage Outlets
- Discounted rates at local businesses within the community
- Volunteer opportunities
- Employee Recognition Program
- Opportunities for growth and development
- Companywide events
- Refer a Friend Program

**DUTIES AND RESPONSIBILITIES**
- Provides supervision and support to the Drop Count Team Members during the Slot and Table Pulls and Soft Counts, NRT reconciliations, Food and Beverage reconciliation and deposits, and reconciling Casino deposits
- Conducts all drop pulls and counts according to established company and BCLC policies and procedures
- Data entry and reporting of daily reconciliations to Cage Shift Managers
- Reconciling and reporting variances in slot drops and table drops
- iTrak data entry
- Counterfeit detection and reporting
- Emergency pulls and reconciliations
- General clean-up of cage, count room and storage areas
- Maintains working knowledge of company policies and procedures
- Monitors and maintains maintenance of all cash counting equipment
- Responsible for providing professional and exceptional customer service in accordance with established company standards
- Performs other job related duties, as requested by Cage Management

**QUALIFICATIONS AND EXPERIENCE**
- Post-secondary education in business administration or other applicable field is an asset
- Minimum 1 year experience as a Drop Count Team Member
- Demonstrated exceptional customer relations
- Proven superior customer service experience
- Demonstrated strong analytical and mathematical abilities
- Excellent communication skills, both written and verbal
- Excellent organizational skills and the ability to multi-task
- Extensive knowledge of operational procedures as they pertain to the Cage department
- Flexible work schedule to accommodate operational needs of a casino environment
- Strong computer skills and knowledge of MS Office, GMS, IVS, Casino Link, SDS, CMP and iTrak
- Strong leadership qualities with a high ability for conflict resolution, effective decision-making and directing staff diplomatically

**CERTIFICATES AND/OR LICENSES REQUIREMENTS**
- Ability to obtain a valid GPEB registration
- Ability to complete all BCLC required trainings
- Serving it Right Certification

**PHYSICAL REQUIREMENTS**
- Able to lift, handle, and transport materials that are over 20lbs
- Required to sit, stand and walk during working hours- We would like to acknowledge that at Parq Vancouver we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations._