Coordinator, Donor Experience

Are you interested in helping to create a Brighter World?

McMaster University is consistently recognized as a world-class institution for teaching, research, and scholarship. We are ranked among the top 100 universities in the world, and are Canada’s leading research-intensive university.

At the heart of McMaster University, you’ll find the Faculty of Social Sciences, a research-focused, student-centered Faculty preparing the next generation of leaders to respond to economic, political and cultural shifts in Canada and abroad. We are leading world-class research exploring critical and relevant topics pertaining to democracy, the impact of a digital society, Indigenous knowledge, mental health and well-being, and Canada’s housing crisis to name a few. Your role will help fuel research that is advancing the well-being of local and global communities.

University Advancement at McMaster University is a flexible, adaptable and dynamic function with uniquely equipped teams embedded in each Faculty. Within the Faculty of Social Sciences, the development team is growing its profile and pushing the boundaries of how we work with our internal stakeholders and donor community. As a team member in the Faculty of Social Sciences, you’ll have a front row seat to see how researchers and students are impacting their communities and contributing to a Brighter World. You will help shape the narrative and build the story for each fundraising initiative you take on so that you can successfully engage the donor community. Help us build this vision and differentiate yourself from your peers.
- Our team follows a hybrid work structure where employees can work remotely or from the office, as needed, based on demands of specific tasks or personal work preferences._

**Job Summary**:
The Coordinator, Donor Experience will be a key member of the Development team working closely with the Associate Director, Development within the Faculty of Social Sciences, while working collaboratively with the Director, Stewardship in University Advancement, and an energetic team of professionals. They will play a key role in supporting the strategy and implementation of donor reports and communications, gift agreements, donor recognition systems, strategy and logístical support to stewardship and cultivation activities and events.

**Key Responsibilities**
- Support the development of compelling impact reports, updates, thank you letters.
- Participate in the development of donor stewardship strategies for various donor segments including principal, major, and leadership level donors.
- Develop segmentation strategies, extract donor lists for on-going communications and support the data management process in collaboration with the Advancement Services & Operations team.
- Provide logístical support for cultivation and stewardship events including guest list creation, invitations, venue and catering requirements, technical requirements, briefing documents and parking arrangements.
- Create creative and new recognition opportunities for donors.
- Maintain knowledge of industry best practices and trends in stewardship, reporting and donor engagement to support best in class donor satisfaction, engagement and giving.

**Qualifications**:

- 3 Year College Degree in a relevant field of study.
- Requires 2 years of relevant experience.
- Superior interpersonal and communication skills
- Strong organizational skills and experience working with cross-functional teams and proven ability to manage timelines.
- Strong computer skills and experience with databases (ADVANCE)
- Creative and resourceful with excellent customer-service skills and strong service orientation
- Time-management and multi-tasking abilities

**How To Apply**

**Employment Equity Statement**

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

Job applicants requiring accommodation to participate in the hiring process should contact:

- Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate Studies at ext. 23679

to communicate accommodation needs.

**Vaccination Policy Statement**

The University is committed to providing and maintaining healthy and safe working and learning environments for all employees, students, volunteers and visitors. The University’s Vaccination Policy-COVID-19 Requirements for Employees and Students (the “Vaccination Policy”), requires all McMaster community me