Care Team Coordinator

Closing the Gap Healthcare (CTG) is proud to be a Canadian owned, award-winning, fully accredited and government (Ministry of Health) funded organization. We Enrich Lives and Change Tomorrow by providing a wide spectrum of unparalleled quality services in the community.

The Care Team Coordinator role is an integral contribution to the quality of care provided by CTG. You will be scheduling, coordinating tasks and communicating with our providers, clients and other stakeholders. You will also be providing empathetic client services and administrative duties.

**This position may appeal to you if**:

- You are passionate about customer service and wish to expand your career in the healthcare industry.
- You enjoy assisting and interacting with clients by providing excellent customer care.
- You value the guidance and direction of an experienced leadership team.

**The successful Care Team Coordinator will have**:

- An outstanding commitment to providing excellent client centered customer service.
- Effective verbal and written communication skills.
- Precise attention to detail and efficiency in data entry and scheduling.
- Knowledge of Medical terminology is an asset.
- Computer and phone literacy.
- Team Orientated and is able to work independently.
- A diploma from Community College in Business Administration, Office Administration or Medical.
- Office Administration and/or Grade 12 Diploma with related prior healthcare experience.
- Conflict management and calm demeanor.

**The role will require**:

- A passion for challenges and working with customers to ensure a great experience.
- Accurately and efficiently assessing customer requests and addressing them immediately or escalates as appropriate.
- Scheduling and coordination of service providers to meet client needs.
- Strong problem-solving skills.
- Working effectively with other team members.
- Effectively triaging calls to ensure effective call management.
- Providing CTG program and service information to customers to encourage sales of services.
- Performing data entry requirements for all clients using the CTG computer system.
- Providing support and information to internal and external customers from all offices related to CTG programs and services.

**What you can expect**:
As a member of Closing the Gap Healthcare’s Team Made for Caringtm, you can expect:

- Competitive total compensation package.
- Group benefits including medical and dental.
- Generous Vacation package.
- In depth training and orientation to set you up for success.
- A culture of performance recognition and appreciation.
- A commitment to excellence.

**Who we are**:
Closing the Gap Healthcare (CTG) is proud to be a Canadian-owned, award-winning, fully accredited and publicly funded organization.

We are A Team Made for Caring dedicated to providing people of all ages the highest level of care across a wide range of home and community-based and clinic healthcare services. Our philosophy and care approach are based on ethical principles and compassion, together with a commitment to meet the highest practice standards.

**The Not so Fine Print**:
This position is open to individuals who are eligible to work in Canada, and who meet all the essential requirements stated above. Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy.

Closing the Gap is committed to a high-quality and safe environment for our team members and clients/families. At Closing the Gap, we strongly encourage all new hires to be vaccinated against COVID-19 and Influenza as unvaccinated team members put themselves, co-workers, their clients, their client’s families, and CTG’s communities at unnecessary risk.