Administrative Support Clerk

Salary range: The salary range for this position is CAD $24.76 - $26.38 / hour Why Fraser Health?:
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Detailed Overview: Performs a variety of administrative support duties such as word processing, dictaphone, data entry and record management. Answers calls, receives and directs visitors/clients and responds to inquiries. Receives, sorts and distributes incoming/outgoing mail; operates office equipment; places purchase orders with external suppliers; maintains petty cash, office supplies and office manuals. Performs staffing and timekeeping duties as directed. Responsibilities:

- Assists with client intake by obtaining general and demographic information on referrals and appointments; ensures client record security and confidential handling of same; schedules and confirms clients for appointments, programs and/or services; reschedules client appointments as necessary. Maintains master appointment book for staff and physicians. Immediately notifies clinical staff when received information or observed behaviour suggests that a crisis/emergent situation exists.
- Completes dictations by transcribing from dictaphone; distributes consultation assessment reports as indicated by the physician.
- Maintains client data; compiles and categorizes as required to prepare a variety of statistical reports.
- Performs record management duties including setting up and maintaining office filing system; assembles files, assigns file numbers, prepares file folders, distributes and files documents and files. Liaises with other Mental Health offices regarding file retrieval and return.
- Performs reception duties such as answering calls, receiving and relaying messages, receiving and directing visitors/clients and by responding to in-person and telephone inquiries. Refers workflow problems to the Manager / designate.
- Arranges meetings by booking and setting up meeting rooms; maintains tidiness of reception area.
- Arranges for equipment/building service or repairs as required.
- Receives, records, sorts and distributes incoming and outgoing mail, faxes, internal correspondence and courier documents; signs for receipt of packages and shipments.
- Operates standard office equipment such as fax machines and photocopiers and carries out minor maintenance such as loading paper, removing paper jams and changing toner cartridges.
- Places purchase orders with external suppliers, checks vouchers, packing slips, verifies and or obtains approvals and coordinates pick-up or delivery of equipment/supplies. Maintains petty cash.
- Maintains a stock of office supplies in the work station area. Maintains office manuals.
- Performs staffing and timekeeping duties by calling in relief staff from a pre-established list, tracking hours worked and reviewing timesheets for accuracy as directed.
- Processes service authorizations as directed.
- Performs other related duties as assigned.

Qualifications**:Education and Experience**

Grade 12, Office Administration Certificate plus one (1) year's recent, related experience or an equivalent combination of education, training and experience.

**Skills and Abilities**
- Knowledge of general office procedures.
- Knowledge of medical terminology.
- Business writing skills.
- Ability to type at 45 wpm.
- Ability to communicate effectively, both verbally and in writing.
- Ability to establish and maintain rapport with clients.
- Ability to work independently and in cooperation with others.
- Ability to organize and prioritize.
- Ability to operate related equipment.
- Physical ability to carry out the duties of the position.