Contract & Pricing Specialist, Customer Operations

**Job Description Summary**:
We are** the makers of possible**

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a **maker of possible** with us.

**Responsibilities**:

- Analyze and liaise with Sales, Marketing and Customer Intelligence to ensure contracts are renewed in a timely manner. Ensure contract renewals are completed with approved pricing in adherence to the approval and signing authority processes as well as Distributor terms and conditions.
- Ensure all contract product additions and membership maintenance changes are executed in a timely manner and done in accordance with agreement terms and conditions.
- Reconcile contract membership conflicts.
- Lead communications with Sales and external customers (Distributors, Group Purchasing Organizations, and Direct Customers) regarding contract pricing and membership.
- Liaise with Customer Service to address any contract or pricing related inquiries to ensure a high level of customer service and minimize order management pricing discrepancies.
- Support billback claim processing by immediately addressing contract errors to ensure claims are processed in a timely and complete manner to produce accurate sales reporting.
- Lead communications with Distributors for an assigned portfolio to ensure that their contract pricing system is accurate to minimize claim processing errors. Follow-up to ensure prompt reconciliation of discrepancies.
- Provide Level 1 Support; a 48-hour turnaround time including: contract membership additions, product additions for Customer Service order management issues.
- All pricing conditions to support distributor purchases
- Support Annual Price Review process and successfully execute
- Product Activations (PAFs or PCIs)
- Support product discontinuations (i.e., PCDs)
- Develop tools to support team members to make their day-to-day tasks more efficient and effective.

**Education and Experience required**:

- Bachelor’s degree or College Diploma.
- Good understanding of contract management, pricing, billbacks/chargebacks, and customer support.
- Fluency in English required (read, write, speak).
- Proficiency with MS Office tools (word, outlook), including strong proficiency working with Excel (Pivot Tables, LOOKUP function, slicers, etc.).

**Knowledge and Skills required**:

- Strong teammate and collaborator with excellent interpersonal, written, and verbal communication skills.
- Strong discernment and passion towards excellent customer service both internally and externally.
- Excellent organizational and passion for process management and continuous improvement.
- Demonstrated problem-solving and analytical skills, able to make informed decisions.
- Strategic problem solver with ability to influence cross-functional teams without authority.
- Strong documentation skills including attention to detail, excellent follow-up skills.
- Thrives in a fast paced, dynamic environment, works well under pressure.
- Quick learner and strives for self-improvement.
- Flexibility and ability to balance competing priorities, projects and able to work within tight timelines under pressure.

**Preferred qualifications & Work Environment**:

- Power BI experience an asset.
- Fluency in French a strong asset.
- Proficient with ERPs such as SAP, JDE, and i5 experience an asset.
- Office hybrid-based (In-office, Mon-Thu and virtual, Fri)

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and re