Supervisor of Utility, Revenue and Billing

**Job Brief**:
Key responsibilities of the position include the effective leadership and direction in the planning, coordination, and supervision of day-to-day utility billing operations, including financial monitoring.
- Employment Status:
**Permanent Full time**
- Union:
**NON-UNION**
- Open To:
**Internal/External Applicant(s)**
- Closing Date:
**19/03/2025**
- Duration (if temporary):
**N/A**

**Salary** **$104,267 - $121,992** Salary (2025)

**Reports** **to** Manager, Revenue and Taxation

**Department** Corporate Services

**Location** Lindsay, ON

**Hours** Normal working hours are 37.5 hours per week with core working hours between 8:00am and 5:00pm

**Other** Combination of general office environment and occasional off-site travel

**Job Brief**

**Essential Duties**

**Specific to this role**:

- Oversee and effectively control the activities within the program, comprised of water and sanitary sewer meter reading, billing, collections, and customer service for City of Kawartha Lakes utility customers, ensuring compliance with legislations, regulations, and by-laws and safeguarding the assets and financial integrity of the City
- Direct the research and analysis to identify the impact of the change in economy condition, legislation, trends in water and sanitary sewer revenue activity, shifts in customer consumption patterns, and other changes in water and sanitary sewer operations, present findings and recommend action plan to senior management
- Oversee the operation of the Water Billing Customer Care and Billing system
- Participate in the review, formulation and implementation of changes in water/sewer user rates and rate structures

**As a member of the leadership team**:

- Demonstrate leadership and coordination in assigning work activities as required, ensuring equipment and resources are sufficient to enable successful completion of assignments
- Support, advise, supervise team members, providing feedback and/or improvement opportunities
- Research, quantify, facilitate and coordinate delivery of training needs to staff
- Manage customer service concerns, investigating, problem solving and responding as appropriate with solutions
- Regularly develop improved methods, procedures, and techniques relating to programs that achieve effective and efficient operations, leading with innovation and modernization in preparation for a growing population
- Procure services and goods related to areas of responsibility
- Authorize time off requests, time worked, and overtime costs
- Manage stakeholder interactions in the supply and receipt of information, including the analysis and resolution of issues
- Provide data to allow program reporting, decision making and evaluation
- Complete continuous research, analysis of industry trends, and best practices to remain knowledgeable and current in program area of responsibility
- Contribute to the development of annual program needs
- Create and maintain a cohesive team environment to support staff to achieve objectives and program outcomes
- Responsible for the hiring, onboarding, performance management and supervision of staff in a unionized environment, in consultation with People Services
- Administer the terms of the applicable Collective Agreements, corporate policies, directives, expectations, in collaboration with People Services; act as a Supervisor under the _Occupational Health and Safety Act (OHSA)_
- Perform other related duties as assigned

**Qualifications**
- A University Degree in Business Administration, Public Administration, Accounting, Economics or a related discipline
- Minimum five (5) years of related progressive experience, preferably in a municipal environment; minimum three (3) years of experience in a supervisory capacity
- Completion of a recognized accounting designation, or willingness to obtain
- Solid experience with financial management and control, including long term financial planning, budgeting, accounting, financial analysis and reporting
- Experience with large computerized financial management system and utility billing and customer information systems
- Sound experience with utility business operation, water and sewage is preferred
- Knowledge of applicable legislation, City by-laws, policies and procedures and public sector accounting standards
- Effective oral communication and strong interpersonal skills; excellent written communication skills; attention to detail, accuracy, and follow-through
- Demonstrated customer service skills at a level to develop and maintain cooperative and collaborative working relationships both within and outside the organization
- Demonstrated time-management skills with the ability to prioritize workloads and meet deadlines with mínimal supervision
- Demonstrated ability to exercise discretion and tact while maintain a high degree of confidentiality at all times, complying with all applicable privacy legislation and policies and procedures
- Demonstrated leadership and management skill