Guest Services Supervisor
13 hours ago
**Overview**
**Duties**
- Oversee daily guest services operations, ensuring smooth check-in and check-out processes.
- Provide outstanding customer service by addressing guest inquiries and resolving issues promptly.
- Manage phone systems effectively, handling incoming calls with professionalism and courtesy.
- Train, supervise, and support guest services staff to maintain high standards of service.
- Maintain accurate records of guest reservations, room assignments, and billing information.
- Collaborate with other departments to ensure seamless guest experiences.
- Uphold hotel policies and procedures while promoting a welcoming atmosphere for all guests.
- Assist with administrative tasks as needed to support overall hotel operations.
- Flexible availability to support hotel requirements based on hospitality industry 24/7 operations. Weekday and weekend availability required.
**Qualifications**
- Proven experience in a guest services or customer service role within the customer service industry.
- Strong phone etiquette and familiarity with phone systems.
- Excellent communication skills, both verbal and written; bilingual or multilingual abilities are a plus.
- Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
- Proficient in using Microsoft Office Suite. Training provided on hotel management software.
- Strong leadership skills with the ability to motivate and guide team members.
- A passion for providing exceptional guest services that enhance the overall experience.
Join us as we strive to create memorable moments for our guests through outstanding service and hospitality
Pay: From $19.00 per hour
Expected hours: 30 - 40 per week
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Work Location: In person
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