Call Operator

2 weeks ago


Montréal, Canada Broadnet Telecom inc. Full time

We are looking for a proactive and communicative Call Operator to join our team in the telecommunications sector. The primary responsibilities include delivering high-quality customer service, handling incoming and outgoing calls, providing consultations, and resolving customer inquiries.

**Responsibilities**:

- Receiving and managing incoming customer calls.
- Making outbound calls to provide information about products and services.
- Supporting customers in resolving technical and general issues.
- Maintaining records and reports of completed tasks.
- Ensuring a high level of customer satisfaction.

**Requirements**:

- Excellent communication skills.
- Ability to work in a fast-paced environment.
- Experience in telecommunications or a related field is an advantage.
- Ability to work remotely with occasional visits to the office.
- Proficiency in English at B2 level or higher (knowledge of additional languages is a plus).

**Job Types**: Full-time, Part-time

Pay: $19.35-$20.39 per hour

Expected hours: No less than 8 per week

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Disability insurance
- Employee assistance program
- Flexible schedule
- Life insurance
- RRSP match
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person


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