Guest Service Agent/night Audit

1 week ago

Fernie, Canada Best Western Plus Fernie Full time

Discover Fernie, a historic mountain town nestled in the Canadian Rockies since 1898. With year-round outdoor adventures like hiking, biking, skiing, and more, it’s a top destination for nature lovers. Join us for the season and enjoy the perks of staff accommodation while you explore all that Fernie, BC has to offer

**Key Responsibilities**:

- Register arriving guests and assign rooms.
- Process group arrivals and departures.
- Take, cancel, and change room reservations.
- Provide general information about local attractions and points of interest.
- Investigate and resolve guest complaints and claims.
- Process guest departures, calculate charges, and receive payments.
- Balance cash, complete balance sheets, and prepare cash reports.
- Maintain inventory of vacancies, reservations, and room assignments.
- Follow emergency and safety procedures.
- Perform clerical duties such as faxing, filing, and photocopying.
- Answer phone calls and relay messages promptly.
- Assist guests with special needs and requests.
- Handle wake-up call services.
- Deliver exceptional customer service at all times.

**Qualifications**:

- Previous experience in a guest service or front desk role preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and handle challenging situations calmly and professionally.
- Proficiency with reservation software and office equipment.
- Knowledge of local attractions and services is an asset.
- Availability to work various shifts, including weekends and holidays.

**Compensation & Benefits**:

- Competitive salary, commensurate with experience.
- Subsidized housing.
- Comprehensive healthcare, dental
- Access to on-site gym
- Staff discounts at the hotel.
- Overtime pay

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