Guest Services Agent

2 weeks ago


Fernie, Canada Fernie Fox Hotel Full time

Education: No degree, certificate or diploma
- Experience: 1 to less than 7 months
- **Tasks**:

- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Follow emergency and safety procedures
- Answer telephone and relay telephone calls and messages
- Contact customers to deliver requested wakeup calls
- Provide customer service
- ** Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- ** Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Judgement
- Organized
- Reliability
- Team player
- ** Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- ** Health benefits**:

- Dental plan
- ** Financial benefits**:

- Bonus
- ** Other benefits**:

- Free parking available
- Learning/training paid by employer
- Other benefits
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week



  • Fernie, Canada Best Western Plus Fernie Full time

    Discover Fernie, a historic mountain town nestled in the Canadian Rockies since 1898. With year-round outdoor adventures like hiking, biking, skiing, and more, it’s a top destination for nature lovers. Join us for the season and enjoy the perks of staff accommodation while you explore all that Fernie, BC has to offer! **Key Responsibilities**: - Register...


  • Fernie, Canada Park Place Lodge Full time

    Park Place Lodge is currently seeking an enthusiastic, friendly, and motivated individual to join our Guest Services team. The duties of this position include: - Maintaining an inventory of hotel vacancies, reservations, and room assignments - Registering arriving guests and assigning rooms - Provide extensive information about hotel services and...

  • Guest Services

    1 week ago


    Fernie, Canada Park Vacation Management Full time

    **Full-Time Guest Services & Housekeeping Attendant** **Location**: Griz Inn & Cornerstone Lodge, Fernie Alpine Resort **Staff Accommodation Available in Town** **Start Date**: Immediate **Park Vacation Management** is hiring a **full-time Guest Services & Housekeeping Attendant** to join our team at the **Griz Inn and Cornerstone Lodge** in beautiful...

  • Guest Service Agent

    2 weeks ago


    Fernie, Canada The Griz Inn Full time

    Want to work but maximize your time on the slopes? Are you RELIABLE, ENTHUSIASTIC and HARD WORKING? We have part or full-time afternoon/evening positions for the winter season and possibly beyond - starting 12pm or 2pm - great to get your skiing in before work. Shorter shifts also possible to fit with another job. We will offer you: $18 an hour, bonus - up...

  • Front Desk Agent

    2 weeks ago


    Fernie, Canada Canadas Best Value Inn Full time

    Check guests in/out - Create reservations via phone and in person - Receive phone calls - Answer questions regarding the property and services - Resolve potential issues guests may have - Folding laundry - Cleaning the office and breakfast area - Cleaning pool and pool area **Job Types**: Full-time, Part-time, Permanent, Casual, Seasonal Contract length:...


  • Fernie, Canada Park Place Lodge Full time

    **IMMEDIATE START** Park Place Lodge is currently seeking an enthusiastic, friendly, and motivated individual to join our Guest Services team. The duties of this position include: - Maintaining an inventory of hotel vacancies, reservations, and room assignments - Registering arriving guests and assigning rooms - Provide extensive information about hotel...

  • Front Desk Agent

    2 weeks ago


    Fernie, Canada Fernie Stanford Resort Full time

    Would you like to be part of a dynamic and hardworking team, Fernie Stanford Resort is looking for you. We offer rewarding employment in a fun and sociable work environment and we're now seeking a reliable, hardworking individual to join our Front Desk Team. **Main Duties**: - Register arriving guests and assign rooms - Customer service and answering...


  • Fernie, Canada Kootenay Employment Services Society Full time

    Requirements Minimum Class 4 Driver's Licence. Have a clean driver's abstract. Duties Provide professional and safe experience for our guests. Make safety the top priority while delivering exceptional customer service, obeying traffic laws and ensuring the passengers' safety. This position requires dependable individuals who are reliable and responsible....


  • Fernie, Canada Tim Hortons Full time

    Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to...


  • Fernie, Canada The Loaf Italian restaurant Full time

    **Overview** We are seeking a dedicated and experienced Food Service Supervisor to join our team. In this role, you will oversee daily operations in our food service department, ensuring high standards of food preparation, customer service, and team management. You will play a crucial role in maintaining food safety protocols and enhancing the overall dining...