Guest Services Agent
16 hours ago
Education: No degree, certificate or diploma
- Experience: 1 to less than 7 months
- **Tasks**:
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Follow emergency and safety procedures
- Answer telephone and relay telephone calls and messages
- Contact customers to deliver requested wakeup calls
- Provide customer service
- ** Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- ** Personal suitability**:
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Judgement
- Organized
- Reliability
- Team player
- ** Screening questions**:
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- ** Health benefits**:
- Dental plan
- ** Financial benefits**:
- Bonus
- ** Other benefits**:
- Free parking available
- Learning/training paid by employer
- Other benefits
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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