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Customer Service Call Taker
2 weeks ago
Classic Towing & Storage is currently looking for Dispatcher for Afternoons weekdays and Weekends with some days during the week. New hire must have open availability to work weekend and some days during the week, our operations are 24 hours 365 days a year. We are looking for enthusiastic, level headed, calm, collective person that has knowledge of City (Toronto and Surrounding cities) streets, how to use GPS and tracking systems. Who can supervise and manage up to 30 drivers, give proper and clear directions, be assertive when needed, calm and collective when situations arise, reliable and on-time to shifts.
Duties
- Training with the lead dispatch, call taker and more during the week
- Develop and maintain good communications with drivers and other staff
- Dispatching drivers to calls, providing route information, location and destination information as required.
- Providing front line customer service by keeping clients updated on calls and ETA's
- Manage operational sheets
- Providing daily reports regarding the incidents that arise during the shift
**Skills**:
- Organizational skills
- Strong computer, written and communication, with conflict resolution skills
- Capable of keeping effective time management, with the ability to multi-task and work on multiple projects and at times allied under a strict deadline
- Keeping clear and concise communication with staff and drivers
- Knowledgeable with computer soft ware and two communication devices
- Problem solving and thinking outside the box for further solutions.
**Job Types**: Full-time, Part-time, Permanent
**Salary**: $35,000.00-$45,000.00 per year
**Benefits**:
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 12 hour shift
- 8 hour shift
- Evening shift
- Every Weekend
- Holidays
- On call
- Overtime
- Weekends as needed
Supplemental pay types:
- Overtime pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer Service - Direct Contact with Customer: 5 years (required)
- Street Knowledge of the GTA: 3 years (required)
- GTA Dispatching: 1 year (required)
- GPS knowledgeable: 1 year (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
Work Location: In person
