Residential Caseworker, Mcphee House

EFry Hope and Help provides trauma-informed, inclusive and gender-responsive programs and services to support women and girls at risk or involved in the legal system in building stable lives

**KEY RESPONSIBILITIES**:

- Provides primary counselling, resource referrals, crisis intervention, conflict resolution and support to all residents.
- Participates in the shift schedule rotation as part of our 24-hour staffing model, as well as an on-call rotation.
- Maintains accurate and up-to-date records and statistics regarding all aspects of service delivery.
- Acquainted with each resident’s individual Plan of Care, identify needs, recommend changes in individual program plans, and provide assistance that is consistent with the plan for each individual.
- Provides statistical and evaluative information to management levels when required.
- Participates in the Case Management Team of McPhee House; Primary Counsellor(s), Manager of McPhee House, and other Community Supports.
- Provides primary supervision, develop Plans of Care and provide referrals to community agencies to assigned case load.
- Keeps abreast of trends, community resources and developments in the profession by participating in workshops, conferences, and continued professional development.
- Performs other duties as assigned by the Manager or designate.

**QUALIFICATIONS**:

- An undergraduate degree and/or diploma in a related human/social service field or the equivalent combination of education and experience is required for this position.
- Understanding of the complex challenges experienced by homeless women in obtaining housing, employment, educational and community opportunities. Thorough knowledge of agencies, resources, and supports to address identified challenges.
- Experience working with vulnerable populations including those who have experienced homelessness, violence and isolation, and with complex mental health needs and substance use disorders.
- Proficient knowledge of Housing First Principles, Residential Tenancies Act, and the Landlord Tenant Board. Knowledge of government financial assistance programs.

**SKILLS & ABILITIES**:

- Good verbal and written communication skills.
- Demonstrates problem-solving and conflict resolution skills with the ability to be creative, proactively resolve conflicts and provide crisis and intervention supports.
- Possess organizational and good time management skills.
- Ability to be adaptable with a flexible approach in dealing with the unique needs and qualities of each client through a strength-based and person-centred approach.
- Demonstrates multicultural sensitivity and commitment working with the socially and economically disadvantaged.
- Ability to descalate crisis situations and work positively within a multi-disciplinary team environment.

**MANDATORY JOB REQUIREMENTS**:

- Standard First Aid / CPR certification.
- Evidence of COVID-19 vaccination status.
- Evidence of a Tuberculosis Test and compliance with the TB Control Program.
- Satisfactory Criminal Record Review (Vulnerable Sector Search).
- Ability to lift 30 pounds.
- Doctors note of fitness to perform the duties of the job.
- **Valid Ontario driver’s license, with satisfactory driving record.**

EFry Hope and Healing for Women is an equal opportunity employer and is committed to building a diverse workforce representative of those we serve. We strongly encourage applicants that represent those we serve and welcome applicants with non-traditional educational backgrounds and field experience. We are committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants to self-identify if they wish to do so.

**We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.**

Pay: From $24.72 per hour

Work Location: In person