Technical Sales Representative

**About this position**:this employment opportunity is for a position in our Americas Sales Team located in our Laval, Quebec head office which is responsible for sales activities covering USA, Canada, Mexico and other countries in the Americas region. Under this role, you will report to the Head of Sales.

As a technical sales representative (TSR) you will work with customers, prospects and industry business partners to promote and grow sales in your assigned region. It is your job to assist the Outside Sales Team to assess customer needs, help them solve problems, and ultimately sell them our company’s products and services. Following a defined sales process, you will be a key point of contact for customers with the goal of developing long-term and lucrative business relationships. What makes this position unique from other sales roles is that it requires more specialized, or technical, knowledge of the products and solutions we sell.

**Your Mission**
- Contribute to increasing our sales opportunity pipeline and play a key role in converting those opportunities to revenue, allowing the Sales Team to meet and exceed its revenue targets.
- Develop strong relationships with customers and tech partners, promoting customer loyalty and recurring revenue.

**Responsibilities**
- Drive new customer acquisition by seeking and contacting potential prospects, focused on attaining lists of potential customers through partner referral, online database searches and other means needed to find and target potential leads in the region;
- Provide quick and efficient responses to customer requests related to requests for quotes (RFQ), product information enquiries, customer orders and technical assistance.
- Work in conjunction with various internal departments, including Customer Service, Technical Support, Marketing, and Product Management, acting as the bridge between our Outside Sales Team and internal departments;
- Participate in on-site customer meetings, conference calls and webinars, assisting outside sales managers with the sales pitch and product demonstrations or training;
- Manage technical sales activities in regard to our network of tech partners, including Eagle Eye Networks, Genetec and Milestone, actively promoting our products and solutions through activities such as webinars and product training.

**Day to Day Tasks**

Similar to other sales roles, your job is to be a key point of contact for all your customers, provide them with support as needed, and be available to help them with sales inquiries, while building a long-term partnership with them. While your day-to-day duties will vary based on our needs, here are some of the responsibilities you can expect to be included:

- identifying prospects and attracting new business
- sales calls, product demonstrations and client meetings
- providing pre-and post-sales support
- processing sales orders
- negotiating contracts
- renewing existing customers
- ensuring sales quotas are met
- work with IONODES marketing and sales teams to produce technical sales documentation and sales materials (for example, YouTube feature videos)

**Qualifications**
- Possess demonstrable skills in customer-centric sales and a proven track record in driving revenue;
- Ability to successfully pitch a product or solution to a non-technical audience;
- A self-starting, can-do, go-get attitude.
- Be a TEAM player;
- Fluent in English as the primary language;
- No specific degree or diploma required, we will evaluate attitude, skills and track record;
- Knowledge of CRM and productivity platforms: SalesForce, Office Suite, MS Teams, GoToMeeting, etc;
**Additional Qualifications**
- Having worked in Sales in a related field, such as IT, networking, security or surveillance;
- Previously worked with system integrators, distribution channels or technology partners in our market; such as Anixter, Genetec, Milestone, Johnson Controls, Schneider Electric, Siemens, ENGIE, etc.

**EEO Statement**

IONODES is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. We will provide reasonable accommodation to applicants with disabilities upon request.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Life insurance
- On-site parking
- Stock options
- Wellness program
- Work from home

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
In times of pandemic: We protect our employees with a mandatory distancing protocol and by providing masks, visors, gloves and hand sanitizer.

**Experience**:

- Vente: 1 year (required)
- Service à la clientèle: 1 year (required)

**Language**:

- Anglais (required)