Bilingual Inside Sales Representative

**INSIDE TECHNICAL SALES REPRESENTATIVE**

**Position & Division**:Inside Technical Sales Representative - Valve
**Location**: Laval, QC or Mississauga, ON

**Here we grow again**

**WHAT DO WE DO?**
We create solutions for the people who keep our world flowing.

For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products.

**THE ROLE**

**DUTIES & RESPONSIBILITIES**

Provide Exceptional Customer Service:

- Efficient and accurate entry of customer orders
- Effectively managing time to ensure best possible response times to customer inquiries
- Working with the purchasing department to expedite customer orders when required
- Keeping customers informed of order/inquiry status
- Displaying a positive attitude

Support Outside Sales Team:

- Demonstrating awareness of company, branch, and territory targets and strategies
- Identifying and relaying customer opportunities, issues and concerns
- Building customer relationships
- Executing quotation follow-up; including maintaining and updating sales quote and relative customer information in the CRM database

Product Selection and Quotation Preparation:

- Identifying customer needs (delivery times, product, price, etc.)
- Focusing on details - valid price, product number, description
- Coordinating with suppliers as needed
- Providing a quality bid, in the shortest possible and reasonable timeframe
- Providing technical information
- Developing advanced knowledge of our order entry and CRM software

Implement the Company's Strategies and Visions:

- Acting on the opportunity to make upsells and upsells or sell products from our other divisions
- Promote the service and repair of all products offered by John Brooks

**Requirements**:
Essential:

- College Diploma in a related field
- Fluent in English & French
- A minimum of 1-3 years of related experience
- Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.)
- Must exude an enthusiasm, passion, confidence, and an optimistic attitude
- A positive mindset with a strong technical aptitude and a general understanding of industrial processes
- Must be driven and determined to win orders
- Must be a collaborative and a supportive team player
- Excellent interpersonal and communication skills
- Excellent attention to detail
- Be able to “think on your feet”, problem solve, and demonstrate creativity
- Excellent planning, organizational, and time management skills
- Must take ownership of own actions and demonstrate initiative
- A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity and innovation

Desirable:

- Working knowledge of fluid handling equipment and technical/mechanical processes
- Working knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software systems

**WORK ENVIRONMENT**
- Fast-paced environment in a dynamic competitive industry
- Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

**Benefits**

Canadian founded and owned, John Brooks Company has doubled in size in the last 7 years to over 200 employees across the country. Since 1938, we have worked hard to build & nurture an entrepreneurial environment, where creative thought and initiative are encouraged; this is a place where your ideas matter If you have a strong work-ethic, passion, and determination, we’ll provide the tools you need for success. We will help you grow so that we can continue growing.

**WHAT’S IN IT FOR YOU?**
- Competitive remuneration including base salary + incentive
- Competitive vacation
- Paid personal day program
- Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
- Company Group RRSP with employer matching
- Annual health & wellness subsidy

**FUN FACTS**
- The average employee tenure is 9 years
- We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
- We regularly host social events and gatherings to foster togetherness and fun

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- industrial sales: 1 year (required)

**Language**:

- French and English (required)

Work Location: Hybrid remote in Laval, QC H7L 6G9