Current jobs related to Business Development Centre Manager - Winnipeg - VICKAR AUTOMOTIVE GROUP


  • Winnipeg, Canada Winnipeg Economic Development & Tourism Full time

    BUSINESS DEVELOPMENT MANAGER – BUSINESS EVENTS Winnipeg Economic Development & Tourism is looking for an organized, collaborative and communicative professional who is enthusiastic about making an impact on Winnipeg and its future. If you believe in our city, have a passion for people and process, and are interested in helping our organization operate at...


  • Winnipeg, Canada Winnipeg Economic Development & Tourism Full time

    RESPONSIBILITIES/FUNCTIONS Winnipeg Economic Development & Tourism is looking for an organized, collaborative and communicative professional who is enthusiastic about making an impact on Winnipeg and its future. If you believe in our city, have a passion for people and process, and are interested in helping our organization operate at its best, consider...


  • Winnipeg, Canada Winnipeg Economic Development & Tourism Full time

    RESPONSIBILITIES/FUNCTIONS Winnipeg Economic Development & Tourism is looking for an organized, collaborative and communicative professional who is enthusiastic about making an impact on Winnipeg and its future. If you believe in our city, have a passion for people and process, and are interested in helping our organization operate at its best, consider...


  • Winnipeg, Canada Winnipeg Economic Development & Tourism Full time

    RESPONSIBILITIES/FUNCTIONS Winnipeg Economic Development & Tourism is looking for an organized, collaborative and communicative professional who is enthusiastic about making an impact on Winnipeg and its future. If you believe in our city, have a passion for people and process, and are interested in helping our organization operate at its best, consider...


  • winnipeg, Canada Winnipeg Economic Development & Tourism Full time

    RESPONSIBILITIES/FUNCTIONSWinnipeg Economic Development & Tourism is looking for an organized, collaborative and communicative professional who is enthusiastic about making an impact on Winnipeg and its future. If you believe in our city, have a passion for people and process, and are interested in helping our organization operate at its best, consider...


  • Winnipeg, Canada Winnipeg Economic Development & Tourism Full time

    RESPONSIBILITIES/FUNCTIONS Winnipeg Economic Development & Tourism is looking for an organized, collaborative and communicative professional who is enthusiastic about making an impact on Winnipeg and its future. If you believe in our city, have a passion for people and process, and are interested in helping our organization operate at its best, consider...


  • Winnipeg, Canada Winnipeg Economic Development & Tourism Full time

    Winnipeg Economic Development & Tourism is looking for an organized, collaborative and communicative professional who is enthusiastic about making an impact on Winnipeg and its future. If you believe in our city, have a passion for people and process, and are interested in helping our organization operate at its best, consider joining our dynamic and growing...


  • Winnipeg, MB, Canada Winnipeg Economic Development & Tourism Full time

    RESPONSIBILITIES/FUNCTIONS Winnipeg Economic Development & Tourism is looking for an organized, collaborative and communicative professional who is enthusiastic about making an impact on Winnipeg and its future. If you believe in our city, have a passion for people and process, and are interested in helping our organization operate at its best, consider...


  • Winnipeg, MB, Canada Winnipeg Economic Development & Tourism Full time

    RESPONSIBILITIES/FUNCTIONS Winnipeg Economic Development & Tourism is looking for an organized, collaborative and communicative professional who is enthusiastic about making an impact on Winnipeg and its future. If you believe in our city, have a passion for people and process, and are interested in helping our organization operate at its best, consider...


  • Winnipeg, MB, Canada Winnipeg Economic Development & Tourism Full time

    RESPONSIBILITIES/FUNCTIONS Winnipeg Economic Development & Tourism is looking for an organized, collaborative and communicative professional who is enthusiastic about making an impact on Winnipeg and its future. If you believe in our city, have a passion for people and process, and are interested in helping our organization operate at its best, consider...

Business Development Centre Manager

2 weeks ago


Winnipeg, Canada VICKAR AUTOMOTIVE GROUP Full time

**THE COMPANY**:
Vickar Auto Group is committed to the health and well-being of the communities that we serve and known for the great care we take with customers and employees alike; building long-term relationships of dedication and respect.

Vickar Auto Group, “Where Customers Send Their Friends”.

**Key Accountabilities**:
80% Operational Effectiveness
- Identify process improvement opportunities to increase efficiency and effectiveness of team.
- Monitor departmental performance against goals and industry KPIs to ensure progress and successful results.
- Oversee and manage department operations and scheduling.
- Staff recruitment, training, coaching and mentoring
- Manage department morale
- Demonstrate a strong business ethic for dealing with employees, customers, and other parties.
- Provide leadership for problem resolution.
- Report departmental stats/information and make recommendations to senior management.

20% Sales and Service
- Handle every transaction in an informed, professional and efficient manner.
- Identify customer needs and provide related advice that meet objectives.
- Complete customer requests following established processes accurately, effectively and in accordance with all policies and procedures.
- Maintain current knowledge of automotive industry practices and trends, as well as marketing promotions and programs; integrating them into communications to maximize sales and customer satisfaction.

**Qualifications**

**Knowledge**:

- Must have knowledge of automotive industry, products, sales and services, customer communications regulations and inter-departmental relationships.
- Good knowledge of call centre technology, processes and metrics
- Knowledge of competitive market place and trends in product offerings
- Hands-on team leadership experience is a must
- Proven superior customer service strategies

**Skills**:

- Strong business, social, and cultural acumen
- Well-developed influencing and negotiation skills
- Excellent verbal and written communication skills is a must
- Practical and out-of-the box problem solving abilities

**Why should you apply?**
- Clear reporting structure, direct to senior management
- Competitive salary, plus incentives based on practical KPIs within their influence
- Healthy & respectful workplace
- Active and established business presence We offer a competitive and well-rounded group benefits plan, and a variety of employee appreciation incentives including discounted pricing on vehicles, parts and service, discounted gym membership and annual recognition for outstanding service to the company or to the community.

Vickar Auto Group is an equal opportunity employer We are looking for great individuals of various characteristics to add to our diverse and inclusive workplace. We thank all those who apply, however only those who meet our requirements will be contacted.

**Job Types**: Full-time, Permanent

Work Location: In person