Night Audit Supervisor

The Anndore House is currently hiring a Night Audit Supervisor to join our dynamic team Reporting to the Guest Services Manager or their designate the Night Audit Supervisor is responsible for all aspects of hotel operations during the night shift with direct responsibility for the supervision of the Front Office Department and will serve as the Manager-on-Duty (MOD) during working hours.

**What We Offer**
- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
- Education Reimbursement for you (and your children)
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts

**Key Responsibilities**
- Delivers exceptional guest experiences by ensuring that the Front Office Department is meeting, or exceeding service standards
- Acts as a management representative on behalf of Guest Services Manager during the overnight shift
- Acts as MOD and assists other departments where needed,when required as it aligns with hotel operational requirements
- Evaluates the job performance of each night auditor and effectively communicates this with the Guest Services Manager
- Maintains strong working relationships and communication with all departments
- Manages emergency procedures during the overnight shift
- Verifies that accurate room status information is maintained and properly communicated
- Resolves guest problems quickly, efficiently, and courteously
- Receives information from the previous shift MOD and passes on pertinent details to the oncoming manager
- Oversee the night audit procedures and ensures reconciliation of all accounts and ledgers
- Supervises end of month and end of year audit procedures; maintains all reports and ensures all tracking sheets are up to date and accurate
- Ensures the implementation of all hotel policies and house rules
- Operates all aspects of Front Office computer system, including overseeing overnight software maintenance, report generation and analysis, and simple configuration changes
- Monitors all V.I.P 's special guests and requests
- Participates in department meetings
- Protect the privacy and security of guests and team members

**What We are Looking for...**
- A minimum 3 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 2 years of progressive experience in a related field.
- Previous supervisory responsibilities preferred.
- Experience working with Opera PMS an asset.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.

**About Us**

Back in the 1950’s The Anndore Hotel & Apartments was home to many of Toronto’s most eccentric personalities and famous faces, and nowadays it has became one of Toronto’s most stylish and celebrated hotels. This hotel is more than a building, the Anndore House has a creative soul with Toronto’s most talented artistry in our building’s finishes. We have 113 contemporary bedrooms (each with a character all their own), Constantine restaurant and lounge, The Crow’s Nest barber shop and the Scarlet Door Coffee. Our Next Level is an entire floor that’s equally adept at hosting parties or brainstorms. All in the heart of one of the friendliest cities on the planet in the neighbourhood full of positive energy and parks, all types of fitness, galleries, theatre, live music, unique boutiques and nightlife.

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

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