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Guest Services Attendant

2 weeks ago

Burlington, Canada The Pearle Hotel and Spa, Autograph Collection Full time

**Join our amazing team at The Pearle Hotel & Spa and work in our stunning new property on the waterfront of Lake Ontario Share your passion for hospitality with our guests and help to create memorable moments.**

The Pearle Hotel & Spa is searching for a Guest Services Attendant with previous experience in a luxury hotel or service setting. Responsibilities include greeting our wonderful guests, assisting them with their luggage, valeting their car and working with a dedicated team to ensure a smooth and memorable stay from arrival to departure.
- You enjoy providing gracious, attentive and friendly service
- You have Bell or Valet experience
- You hold a valid 'G' driver’s license with clean driver’s history
- You have the ability to multi-task effectively in a fast-paced environment
- You have a positive and proactive attitude, and demonstrate the following qualities; flexibility, dependability, and highly team and service oriented
- You would like a job with the opportunity for endless growth

**Duties & Responsibilities**
- Greet arriving guests and retrieve their luggage
- Escort guests to their rooms, explain the room facilities
- Deliver luggage, amenities, guest requests quickly and efficiently
- Transport departing guests’ luggage from the room to the lobby, ensure that the guest has verified that all luggage has been accounted for
- Assist with keeping lobby area clean, orderly and sanitized
- Ensure that luggage has been stored safely according to prescribed procedures
- Monitor and direct personal and commercial vehicle traffic on the property
- Ensure vehicles are legally parked
- Maintain a smooth and efficient flow of traffic
- Provide valet car park assistance
- Be fully aware of what functions are going on in the hotel
- Maintain security of vehicles and vehicle keys.
- Communicate parking procedures to guests/visitors.
- Maintain security and access to the parking garage
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Other duties as required

**Advantages to being part of The Pearle Hotel & Spa Team**:

- Competitive wages
- Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
- Marriott discounts
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- A fun place to work with an amazing team & company culture
- Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager._

**Salary**: From $17.00 per hour

**Benefits**:

- Employee assistance program

Schedule:

- Day shift
- Evening shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location