Customer Care Representative

1 week ago

Vancouver, Canada Landa Global Properties Ltd. Full time

**About The Company**

Landa GlobalProperties is dedicated to setting a new standard of excellence in the creation of luxurious and refined communities in the beautiful city of Vancouver and beyond. Our passion is to elevate the way people live, and to this end Landa homes redefine luxury living through innovative planning, architecture, technology and design.

Landa projects are distinguished by prime, sought-after locations, coupled with the ability to reflect the character and scale of the existing neighbourhood, while raising the bar for architectural elegance. Each building is custom designed specifically to meld with and enrich its choice location. Our commitment to seamless integration and unparalleled quality means a Landa project will always amplify the desirability and refinement of the neighbourhood around it.

Creating homes that celebrate a sophisticated lifestyle is our signature; developing landmark buildings that enhance their stunning natural surroundings is our legacy. By developing architecturally distinctive, sophisticated, and significant buildings, we create harmonious homes and neighbourhoods where people can thrive; truly embodying Landa’s motto of: Enhance. Live. Prosper.

**About The Role**

**Responsibilities**
- Monitor, update and respond to tickets in homeowner deficiency database (Tribe).
- Provide general guidance to homeowners regarding homeowner warranty and common aftercare related questions.
- Manage correspondence and schedule appointments with home owners, the strata manager, the deficiency team and trade contractors.
- Pre-plan and manage the year end warranty and common area warranty process.
- Liaise with the sales team to set appointments for home owners deficiency walk-through, schedule key-pick-up and manage home owner warranty and other documents.
- Coordinate all customer care related activities and keep record of all correspondences and documentation.
- Prepare and issue purchase agreements for customer care related services and material orders.
- Other general and administrative duties as required.

**Qualifications**:

- Post-Secondary degree/diploma/certificate in construction, business or arts.
- 2+ years of relevant experience in real estate or construction customer service.
- Superior interpersonal skills, positive attitude and welcoming disposition.
- Excellent organizational, problem-solving, and time management skills.
- Task-oriented with an excellent sense of priority, logic and objectivity.
- Capable of multi-tasking and managing multiple priorities.
- Demonstrated reliability, judgment and professionalism.
- Proficiency in Microsoft Office, Adobe, MS Outlook and construction software.
- Experience with Tribe management portal is an asset.
- Fluency in a second language, ideally Mandarin or Cantonese, is considered an asset

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

  • Customer Care Representative

    5 days ago

    Vancouver, Canada Swish Maintenance Limited Full time

    Take the next steps in your Customer Operations career and join Swish as a Customer Care Representative! **Position Overview**: Enter the role of a Customer Care Representative, where your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable...

  • Customer Care Representative

    1 week ago

    Vancouver, Canada Sonova Full time

    Vancouver, Canada Customer Care Representative - 158976 - Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at **Connect Hearing** as a **Customer Care...

  • Customer Care Representative

    7 days ago

    Vancouver, British Columbia, Canada Sonova Full time

    North Vancouver, CanadaCustomer Care Representative161286Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?Are you passionate about providing customer service that exceeds expectations?If so, we think you belong here at Connect Hearing as a Customer Care RepresentativeWho we...

  • Customer Care Representative

    1 week ago

    Vancouver, British Columbia, Canada Sonova AG Full time

    Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations?If so, we think you belong here at Connect Hearing as a Customer Care Representative Who we are:Connect Hearing Canada is one of the strongest...

  • Customer Care Representative

    1 week ago

    Vancouver, Canada Bosa Properties Full time

    Get AI-powered advice on this job and more exclusive features. Bosa Properties Inc. (“BPI”) is an end-to-end real estate company offering human-centered solutions for property development and management. Based out of Vancouver, Canada, our team of in-house experts work across residential, commercial and master-planned projects, with a growing residential...

  • Customer Care Representative

    1 week ago

    Vancouver, Canada Bosa Properties Inc Full time

    Bosa Properties Inc. (“BPI”) is an end-to-end real estate company offering human-centered solutions for property development and management. Based out of Vancouver, Canada, our team of in-house experts work across residential, commercial and master-planned projects, with a growing residential portfolio that includes more than 22,000 homes that are built...

  • Customer Care Representative

    1 week ago

    North Vancouver, Canada Sonova Full time

    Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at Connect Hearing as a Customer Care Representative!  Who we are: Connect Hearing Canada is one of the strongest...

  • Customer Care Representative

    6 days ago

    North Vancouver, Canada Sonova Full time

    Are you looking for an opportunity to make a difference?Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at Connect Hearing as a Customer Care Representative! Who we are: Connect Hearing Canada is one of the strongest networks...

  • Customer Care Representative, Construction

    7 days ago

    Vancouver, Canada Amacon Full time

    **About Us** Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada’s most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial...

  • Customer Care Representative

    6 days ago

    North Vancouver, Canada Sonova Group Full time

    Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at Connect Hearing as a Customer Care Representative! Who we are: Connect Hearing Canada is one of the strongest networks...