Customer Care Representative

3 days ago

Vancouver, Canada Swish Maintenance Limited Full time

Take the next steps in your Customer Operations career and join Swish as a Customer Care Representative

**Position Overview**:
Enter the role of a Customer Care Representative, where your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable assistance. Your effective communication skills and a comprehensive understanding of the Swish’s products will be key assets.
What does a Customer Care Representative do?
- Develop and maintain strong relationships with assigned customers, acting as the first point of contact for any customer service needs
- Assist customers with online orders or questions related to Swish’s website
- Develop an extensive knowledge of Swish’s products and services in order to assist customers with best-in-class cleaning solutions
- When necessary, handle customer complaints by providing appropriate solutions or alternatives with realistic timelines and following up to ensure resolution was achieved
- Ensure mailed orders are shipped promptly with accurate record keeping of invoices and PO #s
- Complete invoicing, billing, and reporting
- Utilize ERP and CRM platforms with confidence
- Communicate with various teams and branches to obtain stock to fill backorders
- Respond to and direct equipment service calls and provide timely updates to customers on the status of repairs
- Support Swish’s retail store or warehouse when necessary

What do you need?
- High School diploma
- 1-2 years’ experience in a customer-facing role. Sales experience is considered an asset
- Basic customer service skills to confidently and accurately address customers’ needs
- Organizational and multitasking skills
- Strong computer and technical skills including experience with MS Excel
- Experience with a CRM and other sales technologies is considered an asset
- eCommerce experience considered an asset
- Attention to detail to accurately process invoices and reporting
- Professional demeanor and telephone etiquette

**When you join Swish, you can expect**:

- Membership in the Swish family - we treat our employees with integrity and always have, since 1956.
- Competitive base salary PLUS bonus.
- Access to hundreds of perks from the Home, Wellness, Travel, Fashion, and other industries.
- Unlimited training and development with an industry-leading brand.
- Excellent company-paid benefits, including:

- Extended Health & Dental Care
- Employee Assistance program
- Company contributions to your Registered Retirement Savings Plan

Swish is an equal opportunity employer, offering an above average compensation and benefit package, as well as excellent opportunities for professional development and advancement with a growing CANADIAN company.

Swish Maintenance Limited is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should any applicant require accommodation through the recruitment and selection process, please inform Human Resources.

  • Customer Care Representative

    7 days ago

    Vancouver, Canada Sonova Full time

    Vancouver, Canada Customer Care Representative - 158976 - Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at **Connect Hearing** as a **Customer Care...

  • Customer Care Representative

    2 weeks ago

    Vancouver, Canada Shape Properties Corp. Full time

    **CUSTOMER CARE: THE SHAPE DIFFERENCE** SHAPE is set apart by the superior experience we offer across all facets of our business. We mind the details, take a proactive approach, and constantly seek opportunities to provide an unmatched level of customer service. With thousands of homes being handed over in the coming years, the Customer Care team upholds...

  • Customer Care Representative

    5 days ago

    Vancouver, British Columbia, Canada Sonova Full time

    North Vancouver, CanadaCustomer Care Representative161286Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?Are you passionate about providing customer service that exceeds expectations?If so, we think you belong here at Connect Hearing as a Customer Care RepresentativeWho we...

  • Customer Care Representative

    6 days ago

    Vancouver, British Columbia, Canada Sonova AG Full time

    Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations?If so, we think you belong here at Connect Hearing as a Customer Care Representative Who we are:Connect Hearing Canada is one of the strongest...

  • Customer Care Representative

    7 days ago

    Vancouver, Canada Bosa Properties Full time

    Get AI-powered advice on this job and more exclusive features. Bosa Properties Inc. (“BPI”) is an end-to-end real estate company offering human-centered solutions for property development and management. Based out of Vancouver, Canada, our team of in-house experts work across residential, commercial and master-planned projects, with a growing residential...

  • Customer Care Representative

    7 days ago

    Vancouver, Canada Bosa Properties Inc Full time

    Bosa Properties Inc. (“BPI”) is an end-to-end real estate company offering human-centered solutions for property development and management. Based out of Vancouver, Canada, our team of in-house experts work across residential, commercial and master-planned projects, with a growing residential portfolio that includes more than 22,000 homes that are built...

  • Customer Care Representative

    6 days ago

    North Vancouver, Canada Sonova Full time

    Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at Connect Hearing as a Customer Care Representative!  Who we are: Connect Hearing Canada is one of the strongest...

  • Customer Care Representative

    4 days ago

    North Vancouver, Canada Sonova Full time

    Are you looking for an opportunity to make a difference?Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at Connect Hearing as a Customer Care Representative! Who we are: Connect Hearing Canada is one of the strongest networks...

  • Customer Care Representative, Construction

    5 days ago

    Vancouver, Canada Amacon Full time

    **About Us** Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada’s most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial...

  • Customer Care Representative

    4 days ago

    North Vancouver, Canada Sonova Group Full time

    Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at Connect Hearing as a Customer Care Representative! Who we are: Connect Hearing Canada is one of the strongest networks...