Manager, Integrated Care

Wellfort is Seeking Manager, Integrated Care.
WellFort Community Health Services is an innovative community health centre that is embarking on a transformational change to support the population through integrated care services across interprofessional primary care models. We are hiring multiple roles that focus on several patient populations across all age spans including within a new neighborhood primary care network of 7 primary care practices, homeless shelters and community locations serving people experiencing homelessness and our hub locations in Malton and Bramalea.. Work in all roles could be across any program among multiple sites within the Central West Ontario Health Team geography. If interested, please attach a cover letter and resume outlining your passion and areas of expertise.
General Responsibilities,
The Manager of Integrated Care, reporting to and working closely with aligned Senior Director will oversee the on-going design, implementation, evaluation and partnership management of an innovative and multi-pronged primary care initiative with the goal of providing low-barrier and timely access to interprofessional, team-based primary care across the Region of Peel.
SPECIFIC RESPONSIBILITIES
- Plan and coordinate clinical services in spaces inside and outside WellFort’s physical locations (including co-located with other primary care practices)
- Oversee new and evolving primary care intake models including a regional Primary Care Central intake model to increase attachment
- Liaise with community partners and clinical leadership to ensure effective and efficient implementation of primary care models and team-based care
- Supervise teams of primary care, nurses, social workers, dieticians, physiotherapists, and other allied health professionals, including supporting professional development and performance improvement
- Ensure implementation and sustainment of policies and practices
- Maintain budget and track expenditures/transactions.
- Form action plans to ensure program quality assurance.
- Set clear goals for the teams in alignment with medical directives, organizational priorities and funder expectations and leads by setting a good example and engages the team to achieve goals and expected program delivery targets.
- Identify gaps in service and presents recommendations.
- Participate in monitoring quality indicators including client satisfaction and reporting requirements, as necessary.
- Participate in the development of department specific protocols, through PDSAs and quality improvement initiatives across the center.
- Ensure clinical practice supports to maximize all roles scopes of practice
- Develop policies and procedures to support staff in high quality care delivery and ensure appropriate resourcing within budget to meet client and staffing needs
- Find efficiencies in care delivery
- Monitor practice to ensure all regulatory practices are adhered to
- Work collaboratively with teams to provide education and support to community members and service providers.
- Build new and maintains existing partnerships with primary care, health and community agencies serving priority populations across Peel Region.
- Develop new program delivery methods and offers project management leadership for identified strategic projects.
- Coordinate orientation of new staff, students and volunteers including training requirements
- Lead, guide and support staff, encourage growth and learning, foster a positive culture and ensure resources are used wisely
- Prepares budget submissions for / in consultation with the Manager of Finance, the Senior Director and the CEO
- Provide care delivery at any of the office sites as program needs dictate.
- Other duties as assigned.

QUALIFICATIONS, EXPERIENCE & SKILLS
- Regulated health care professional (RN, MSW, OT, PT, etc.) is required
- An undergraduate degree in a relevant field is required
- Master’s degree in public health, health administration, or other relevant discipline (an asset)
- Minimum 3 years experience with clinical leadership in a primary care, community health, CHC setting or a values-based organization is considered an asset
- Minimum of three 3 years of formal or informal leadership experience including supervising an interprofessional team, program development and day to day operations including strengths in mentor, coaching and motivating teams
- Strong partnership building and negotiation skills
- Demonstrated Experience leading/supporting quality improvement initiatives, implementing best practices, supporting integrated collaborative care models, and ensuring clinical safety
- Knowledge of relevant legislation, policies and guidelines that govern primary care practice
- Demonstrated understanding of clinical professional values, ethics and standards of practice
- Good knowledge and alignment with social determinants of health, preventative care, harm reduction, digital health, health equity, anti-oppressive and anti-racist practic