Cosmetic Administration

**Cosmetic Administration (Phone management)**

**Job description**

**Are you ready for a career in aesthetic medicine?**

Are you passionate about skincare and beauty treatments? Do you love helping people? Dermetics in Burlington, Ontario may have just the opportunity you’ve been looking for. We are looking for a **Cosmetic Administration (phone management) **individual join our admin team. This role involves scheduling consultations and appointments for current and new patients and facilitating all administrative elements of each patient encounter and visit.

**Dermetics is one of Ontario's largest and most successful dermatology practices.** Home to Dr. Channy Muhn and Dr. Nathan Rosen, Dermetics is dedicated to clinical excellence and to helping patients look and feel their best at every age and stage of life. We specialize in cosmetic injectable treatments, laser technology and skincare solutions for patients of all ages and are actively involved in clinical research that supports the advancement of aesthetic medicine.

**Why Dermetics is a great place to work**:

- Positive, supportive culture centered around clinical excellence and outstanding patient experiences
- Be a part of an amazing team, at the forefront of cosmetic dermatology
- Enjoy first-hand experience with our services and products
- Recharge with summer and Christmas office closures
- Fun team building activities
- Our beautifully renovated clinic has free parking is conveniently located for easy commutes

**A bit about you**:

- You have exceptional customer service and people skills
- You are well organized, detail oriented and thrive in a busy, fast-paced environment
- You’re a multitasker who works well as part of a team and on your own
- You have strong communication and critical thinking skills
- You have a passion for the beauty industry, skin care and aesthetic treatments

**Responsibilities**:

- Responding to, nurturing and successfully converting new website and phone leads and inquiries
- Scheduling patient appointments and ensuring provider schedules are successfully managed
- Patient loyalty, referral and retention programs
- Patient billing
- Greeting and welcoming patients
- Retail and e-commerce sales and sales support

**Requirements**:
**Essential skills include**
- _**Exceptional**_ customer service skills
- Strong verbal and written communication and critical thinking skills
- Highly proficient with Microsoft Word and Excel
- Ability to multi-task and work well as part of a team in a fast-paced clinical environment
- Ability to work flexible hours including evenings or weekends if required

**Ideal but not essential**
- Experience with CRM software
- Experience in call center, customer service, retail skincare sales or an equivalent service-oriented role
- Experience with medical EMR or scheduling software
- Demonstrated success in lead conversion and client retention

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Vision care

Schedule:

- Monday to Friday

COVID-19 considerations:
All employees and patients must wear a mask

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: One location