Bicycle Wheel Builder and Warranty Analyst

5 days ago

North Vancouver, Canada Giant Bicycle Canada Full time

About Us:
Giant is the world’s leading brand of high-quality bicycles and cycling gear. Part of the Giant Group, which was founded in 1972, the brand combines craftsmanship, technology and innovative design.

Giant has long been one of cycling’s main catalysts for change. We introduced lighter, stronger aluminum frames at a time when the industry standard was steel. We were first to make carbon fiber bikes widely available to the world. We defined the look and feel of modern road racing bikes with our Compact Road technology. And we revolutionized off-road performance bikes with Maestro Suspension.

Today, this spirit of innovation is stronger than ever. Our collection of gear and apparel, developed and tested by some of the top teams and athletes in pro racing, continues to expand. Our industry-leading E-bikes are redefining what’s possible for cyclists of all abilities.

We believe the journey can be just as rewarding as the achievement, and that nothing beats the feeling of experiencing our successes together. We are builders and innovators, but we are also a global community of cyclists. We are athletes, adventurers, and advocates for cycling. We are Tour de France racers, singletrack explorers, neighbors, and friends.

Put it all together, and Giant is a complete ecosystem of bikes, gear and cycling services, seamlessly connected and always accessible. You can find us at our more than 12,000 retail stores around the world or connect with us online from wherever you are.

Each of us has our own challenges, goals and reasons to ride. At Giant, our purpose is to help you unleash your full potential no matter the chosen path. We do this with our products, our people and the stories we share.

**Job Description**:
Job Responsibilities:

- Perform wheel repairs as needed, from spoke replacement to complete builds
- Assess damage to wheels and decide best solution to fix it
- Assist with resolving incoming dealer’s quality claims
- Determine whether a claim is valid and the appropriate way to resolve it
- Ship replacements and control returned parts
- Assist dealers with any product questions
- Ensure accuracy of returns, orders, service, and all other related transactions
- Proactively communicate persistent quality control issues
- Troubleshoot issues with bikes and E-bikes
- Implement rework projects
- Prioritize a fluctuating workload
- Assist with yearly inventory count

Job Requirements:

- Wheel building experience
- Technical knowledge of bicycles and components
- Problem Solving Skills
- Professional telephone etiquette
- Must have exceptional people skill
- Experience with E-bikes is an asset
- Strong communication skills both written and verbal
- Must work well independently as well as with a team environment
- French language skills beneficial

If all of this sounds good to you, please send us your cover letter with a resume. Together, let’s make the world a better place

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Application question(s):
**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (preferred)

Work Location: In person

  • Bicycle Mechanic

    1 day ago

    Vancouver, British Columbia, Canada Nootka Bicycle Co. Full time

    Position SummaryWe are seeking a highly skilled and customer-oriented Mobile Bicycle Mechanic to join our team. In this role, you will be responsible for providing on-site bicycle repair and maintenance services to our valued customers throughout the Vancouver area.You will be responsible for driving to the customers booking location so only applicants with...

  • Bicycle Salesperson

    1 day ago

    Vancouver, Canada JV Bike Full time

    Work Term: Permanent - Work Language: English - Hours: 30 to 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: Experience an asset - or equivalent experience **Work setting**: - In shop - Urban area - Sporting goods store - Retail business **Tasks**: - Operate cash register - Operate computerized inventory record...

  • Warranty Services Coordinator

    3 days ago

    North York, Canada Tarion Full time

    **Warranty Services Coordinator WSC042423** Department: Warranty Services Type of Position: Full Time, Contract - 1 Year Location: 7th Floor, 5160 Yonge Street, Toronto, ON Reporting to: Supervisor, Warranty Services **About Tarion** Since 1976, Tarion has provided new home warranty protection to more than 2 million Ontario homes. We serve new home...

  • Business Analyst, Warranty Services

    1 week ago

    North York, Canada Tarion Full time

    Business Analyst, Warranty Services BA032223 Department: Warranty Services Type of Position: Full Time, Contract (1 year) Location: 7th Floor, 5160 Yonge Street, Toronto, ON Reporting to: Vice President, Warranty Services **Areas of Responsibilities**: The Business Analyst, Warranty Services, oversees and analyzes development initiatives and data for...

  • Bicycle Service Department Lead

    14 hours ago

    Vancouver, BC VC G, Canada Cycle City Bike Shop Full time

    Cycle City Tours & Rentals is seeking an experienced and motivated Service Department Lead to manage and guide the daily operations of our busy bicycle service department. This role is ideal for a highly skilled mechanic with strong leadership, organizational, and customer service abilities. The Service Lead ensures that every bike leaving our shop meets the...

  • Training & Development Manager, Warranty Services

    1 week ago

    North York, Canada Tarion Full time

    Training & Development Manager, Warranty Services TDM032223 Department: Warranty Services Type of Position: Full Time, Permanent Location: 7th Floor, 5160 Yonge Street, Toronto, ON Reporting to: Sophie Vlahakis, Vice President, Warranty Services **About Tarion** Since 1976, Tarion has provided new home warranty protection to more than 2 million Ontario...

  • Meals On Wheels Service Coordinator

    1 day ago

    Vancouver, Canada Health and Home Care Society of BC Full time

    **Meals on Wheels Service Coordinator - Meals on Wheels Program** **Excluded Position - Casual - Monday to Friday** **About Us**: The Health and Home Care Society of BC (Care BC) is an independent, BC-based not-for-profit organization committed to providing high-quality healthcare services. Our mission is to promote health and deliver supportive care...

  • Underwriter, Home Warranty

    1 day ago

    Vancouver, Canada The Travelers Companies, Inc. Full time

    - Who Are We? - Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. -...

  • Claims Advisor

    1 week ago

    Vancouver, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. As a claims adjuster, you are passionate about helping the team, and demonstrate the motivation to provide premier service. You keep the end customers experience at front of mind and in...

  • Van Driver

    3 days ago

    Vancouver, Canada West Point Cycles Full time

    If you're looking for a great job doing something that you love, and that makes a difference, come and join our team at West Point Cycles. We're looking for great people who love bikes! Our customer service focused bicycle shop has been serving the community for over 90 years. We serve all types of cyclists with a large selection of bicycles, parts,...