Clinic Clerical Assistant

**Position**:Clinical Clerical Assistant
**Dept/Health Program**:Diagnostic Imaging
**Posting ID**:4363
**Status**:Temporary Part-Time (12 months - 2 vacancies)
**Role Level**:AC03 ($24.17 to $30.18)
**Site**:Mississauga Hospital _(Must be able to work at all three sites as assigned. The Hospital retains the right to change assigned work location to any other THP site either permanently or temporarily based on operational needs. As part of our commitment to flexibility and growth, you may be required to cross-train in at least one other modality to support operational needs across THP) _
**Hours of Work/Shift**:All shifts (days, evenings, and weekends); 8 hour shifts
**Posted**:September 29, 2025
**Internal Deadline**:October 6, 2025

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

Our Values**:Compassion, Excellence, Courage**

Our Goals**:Quality, Access, Sustainability**

Our Enablers**:People, Education, Innovation, Research**

**Position Summary**:
The Department Clinic Clerical Assistant (CCA) provides clerical support reception; new referrals processing and information management; patient administrative services, ensuring the clerical administration and operation of the patient services department/group of clinics; and performs other duties consistent with the job classification as required.

**Reception (Patient/People Engagement/Experience)**
- Greets visitors, staff, professional staff, learners and volunteers, directing them to appropriate personnel and/or destination/room providing assistance as required;
- Registers patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate;
- Explains hospital policy and procedures to patients, visitors, staff, professional staff, learners and volunteers as necessary (including infection prevention and control);
- Answers the telephone and/or intercom, responding to inquiries within scope of authority or directing to most appropriate person.

**New referrals processing and information management**
- Receives and logs incoming referrals, reviews for completion, follows up as required;
- Enters patient information and appointments into Epic including booking appointments;
- Assists new patients in completing required questionnaires, responding to questions within scope of authority;
- Ensures patient discharges are processed and charts are properly disseminated to send to Health Records as required

**Patient Administrative Services**
- Coordinates and manages patient information, facilitates communication, and ensures a smooth flow of information for effective patient care;
- Updates patient demographics (e.g. add contacts and relationship);
- Collects information for registration, billing and accommodations;
- Navigates patient and family questions and feedback, escalating any concerns out of scope to appropriate personnel/management;
- Books outpatient new and follow up appointments, triaging referrals as appropriate. Cancels appointments and follows up with patients for rescheduling of visits;
- Explains test/visit preparations as required within scope of authority;
- Liaises with internal departments and external regional programs, healthcare facilities and partners to book/cancel tests, appointments, follow up on missing results, etc;
- Books interpreters for patients as needed;
- Arranges for transportation for patients as required (e.g. those staying in nursing homes);
- Notifies appropriate personnel of patient movement, cancellations, appointments and other patient information in a timely and accurate manner.

**Clerical Administration and Operation of the Department**
- Creates and manages Physician bookings as required;
- Orders requisitions and maintains office/medical supplies. Counts and labels inventory as required;
- Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient’s healthcare plan. Liaises with Accounts Receivables as required (TBC);
- Attends and contributes to unit huddles;
- Completes unit checklists;
- Opens, sorts, and distributes incoming mail and other materials;
- Takes, prioritizes and relays messages for staff and/or patients. Locates staff, pages healthcare professionals as required;
**Scheduling, Timekeeping & Payroll Support Specific Job Duties and Responsibilities**
- Supporting staff and leadership with the scheduling and timekeeping system and finding the information required;
- Liaising with the assigned Scheduling Clerk(s) to ensure alignment between the unit and t