Recruitment and Retention Coordinator

Who We Are

Home Instead is a world leader in delivering compassionate and high-quality personalized care to seniors around the globe. We allow people to age with dignity in the place they are safest and feel most comfortable: their own home.

Across our 1,200 locations, we have served more than 45,000 clients through the hard work and dedication of over 90,000 Care Professionals. Our motto “To Us, It's Personal” is evident in everything we do.

The Opportunity

Home Instead Markham is looking for a Recruitment and Retention Coordinator to join our dynamic team. We are a rapidly growing office that opened in 2020 with a mission to “Enhance the lives of seniors and their families” throughout the Markham area. You will be working in a fast-paced environment with full support to make a positive difference in the lives of so many people

**Responsibilities**:

- Develop and implement new recruitment strategies online and within the community
- Build engaged networks to meet current and future hiring needs
- Share job and career specific content across social media posts
- Schedule and conduct applicant interviews in an efficient and professional manner
- Following the Home Instead Standards; conduct reference checks, criminal background and motor vehicle checks on all Care Professionals
- Schedule and assist in leading Care Professional orientation and all other ongoing training including training required to meet Home Instead® Standards as well as additional optional training
- Develop engagement strategies to promote Care Professional retention and satisfaction
- Work with Managing Director to schedule and conduct Care Professional annual reviews and all supervision including regular performance conversations, accountabilities, and problem resolution
- Work in partnership with the Service Coordinator to coordinate Care Professionals schedules with an emphasis on creating high quality matches and extraordinary relationships
- Plan and successfully execute all Care Professional meetings
- Evaluate and update all orientation and training materials as needed
- Create and maintain all employment records
- Monitor, mediate, and log all client and Care Professional activity utilizing the software system
- Provide recommendations to management in relation to service improvements

What We Offer
- Hybrid Workplace Model
- Ability to Grow Your Career
- Performance Based Culture with Bonus Incentive Plans
- Paid Time Off
- Medical and Dental Coverage
- Family/Team Oriented and Supportive Work Environment
- Being Part of an Organization That's Making a Positive Impact on the World

Education and Experience Requirements
- Undergraduate degree or diploma (practical experience will also be considered)
- Experience working in Senior/Health Care is an asset
- Must have strong computer skills and be proficient in Microsoft (Word, Powerpoint, and Excel)

Knowledge, Skills and Abilities
- Someone who brings enthusiasm and energy every single day
- A strong presenter with effective oral and written communication skills
- Exceptional interpersonal skills and the ability to adapt to a rapidly changing environment
- Ability to work both independently and as part of a collaborative team
- Demonstrate sound judgment and good decision-making skills in a timely manner
- Excellent organizational skills with a high level of attention to detail
- Client service mindset with the desire to go above and beyond to support the team and organization
- Forward thinking and the ability to generate new creative solutions to problems
- Availability to work the occasional evening or weekend as required