On Site

**At Old Oak**:

- We demonstrate integrity in everything we do.
- We keep our people, our customers, and our community as our priority.
- We are a company where people want to be.

**What We Offer**:

- Certified Great Place to Work®
- A company that gives back to the local community
- Opportunities for subsidized professional development
- A friendly, fun, and safe team-oriented work environment
- Room for future growth and advancement
- Health/Dental benefits package
- Competitive wage structure
- RRSP matching program
- $1,000.00 signing bonus

**Role Summary and Purpose**
- **This role is required to live on-site. The total compensation package includes a one or two-bedroom rental unit in one of our apartment buildings as a benefit of employment. Utilities, basic cable and internet, as well as storage is also included**_

**Role Responsibilities**
- **Tenant Relationships & Information Management**_
- Maintain strong relationships with tenants to reflect superior customer service.
- Ensure prompt service to tenants and prospective tenants.
- Reasonably enforce the landlord’s rules and regulations.
- Promote tenant retention by communicating effectively with existing residents and ensure, in close cooperation with the Property Management team, that resident issues are properly addressed.
- Maintain the privacy and confidentiality of all resident information.
- **Cleaning**_
- Follow the outlined schedule for the building/campus to ensure the common areas of the building are clean and presentable in a timely manner throughout your shift.
- Assist other team members when required for light outdoor cleaning including garbage collection on the building/campus grounds.
- Be available for afterhours cleaning emergencies when required.
- **Customer Service**_
- Complete move-in and move-out inspections as scheduled and put the elevator on service to accommodate moves.
- Support Maintenance Technicians with minor service work/maintenance in common areas (ex: light bulbs/fixtures; electrical face plates in hallways; door closures; ceiling tile replacement, minor carpentry repairs).
- Accompany contractors to resident suites as required to provide access, ensure the work is completed, the area is cleaned, and the unit door is locked when work has been completed.
- Support the Community Manager to set up and execute all resident engagement events as required.
- **Light Maintenance**_
- Follow the outlined schedule for the building/campus to ensure the garbage and recycling bins are moved when required.
- Assist other team members in maintaining the safety and security of the building and complete tasks such as snow clearing and sanding/salting entrances/ramps.
- Work with the Community Manager to help ensure parking enforcement is carried out.
- Work with Grounds and Maintenance Technicians to provide support as required.
- Become familiar with and be able to handle core light maintenance items.
- Know the location of water shut-offs within a building; follow building water shut-off guidelines and how to turn the water off to a unit in the event of a flood.
- Handle basic plumbing duties including snaking clogged toilets or drains.
- Be aware of core contractors to call in the event of an emergency such as a fire, flood, heating, or building security issue.
- Must be able to lift 50 lbs. regularly and move appliances (fridge or stove) if one is inoperable and must be changed.
- Any other duties as assigned.
- **Weekend Duties (required on a rotational basis)**:_
- Emergency and spot cleaning to maintain lobbies, garbage rooms, and laundry rooms.
- Visual checks in maintenance and mechanical rooms for flooding or sparking; complete basic equipment checks and logbooks.
- Manage garbage and recycling as required to ensure that the area is clean and bins are available for resident use.
- Move-ins and outs: welcome residents, complete move-in and out inspections as required, place the elevator on and off service.
- Grounds litter clean-up and winter maintenance (salting/sanding, shoveling entrances as required).
- **On-Call Evenings, Overnight, and Weekends (on a rotational basis)**:_
- Provide first-level response to emergency calls from tenants (e.g., toilet or sink clogged, locked out of their apartment, smoke detector is in alarm, leaks, floods, or fire).

**Qualifications, Skills & Requirements**:

- One year of experience as a Building Manager, Building Supervisor, On-Call Cleaner, or similar building assistant/management/cleaning position with on-call responsibilities.
- High attention to detail.
- Familiarity with building systems.
- Ability to lift 50 lbs.
- Police clearance check.

Here at Old Oak, we are a quickly growing company and are excited to maintain the right staff. As such, we offer a very competitive compensation package to attract and maintain the best people. Old Oak is thankful to all who apply; however, only those who are qualified will be contacted for an interview.

Old Oak is an Equal Oppo