Branch Operations Supervisor

1 week ago

Calgary, Canada Alnamo Corp Full time

Job Overview:
We are seeking a dedicated Branch Supervisor to join one of our Banking Clients. The Branch Supervisor will oversee the daily operations of branch, ensuring efficiency and customer satisfaction.

Areas of Responsibilities:

- Responsible for branch operations and ensuring the branch is open in a timely manner.
- Update all the charts, boards, MIS and visual display boards.
- Organize customer sitting area (lobby management), display boards, product and regulatory fliers for easy access to customers.
- Filing and maintenance of records and documentation as per Record Maintenance Policy of the Bank.
- Responsible for ABM maintenance and reconciliation on a daily basis.
- Ensure accounts are opened as per Bank’s product and guidelines while ensuring adherence to KYC, AML/ATF policies.
- Responsible for branch complaints handling as per the Bank’s policies.
- Maintaining the service request quality score and to ensure all service requests are resolved within timelines.
- Ensuring error free transactions in the branch and maintaining error log.
- Jointly plan and execute customer satisfaction campaigns in the branch.
- Supervision, maintenance and upkeep of branch premises on daily basis
- Reconcile end of day cash balances, investigate, reconcile and report cash shortages and excesses as per Bank’s processes
- Act as joint custodian of cash and all security items.
- Responsible for all security items consumed during the day and managing inventory
- Compile MIS and dashboards related to banking transactions and business growth
- Regular reporting to management on branch operations
- Managing audits of the branch
- Ensure all Bank policies, corporate security guidelines, regulatory guidelines, industry service standards and codes of conduct are adhered to.
- Plan and ensure staff training, education, knowledge enhancement
- Specific projects as a member of the project team
- New activities identified due to change in processes and products
- Handle customers to provide excellent service levels
- Own and manage lead generation targets from service team and contribute to financial objectives of the Bank by cross selling over the counter
- Other activities in order to facilitate smooth operation of the branch as assigned from time to time.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Branch Banking: 2 years (required)

Work Location: In person

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