Process Improvement Specialist

20 hours ago

Toronto, Canada SportsPay Full time

**Who We Are**

We are a financial technology company located in downtown Toronto. We offer several payment processing solutions to clients throughout Canada including providing leading sports organizations with the ability to accept online payments so they can streamline their registration and enrollment requirements.

**What It’s Like Working Here**

We do things a little differently. We are a small, focused team of 15 individuals that work in a unique open-concept casual office environment. We foster a family environment but are professional and passionate about what we do. Maintaining a positive and energetic environment is important to us We offer competitive salaries, regular bonuses, training and development, an excellent work-life balance, as well as a fully stocked fridge.

**About The Role**

This role will be working directly under our Senior Manager, Product & Partnerships with the opportunity to grow and expand into a newly created role depending on your strengths and passions.
- Loves contributing to a team and takes pride in their work;
- Is very process oriented, operates on logic, and is organized;
- Ability to take direction;
- Has great writing skills and is able to create professional documents;
- Ability to clearly present findings and accept feedback;
- Able to manage multiple initiatives;
- Comfortable working in a professional environment and interacting with key stakeholders of our highly valued partners.

**Role and Expectations**:

- Draft and maintain procedures; Analyze existing work practices, identify, and implement process improvement opportunities in collaboration and under the direction of Senior Management;
- Manage relationships with third-party partners/service providers and act as a liaison between Senior Manager and third-party partners/service providers, updating internal processes as required;
- Creating and managing product documentation;
- Work in collaboration with different departments to develop, document, and refine workflows to improve existing operations and processes
- Collaborate with Senior Manager and internal stakeholders in planning, designing, and implementing process improvement initiatives
- Efficiently communicate key process changes, summarize new features and applicability and present to stakeholder
- Work in conjunction with different departments to collaborate on projects and drive business changes
- Document processes in formats that support staff training and communication

**Requirements**:

- Must be a positive, passionate, team player
- Savvy on the computer specifically Microsoft Word
- 3+ years experience in a professional role
- Excellent written and verbal communication skills
- Extremely organized
- Post-secondary education considered an asset
- Previous experience in the payment industry is an asset
- Familiarity with In Design, Illustrator or Canva is an asset

While we offer training and mentorship from a very experienced team, you will also be expected to learn autonomously with mínimal supervision.

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- On-site parking
- Paid time off
- Profit sharing

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M6G 3T7: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (required)

Work Location: In person

  • Process Improvement Specialist

    4 days ago

    Toronto, Canada Rogers Communications Full time

    Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge...

  • Process Improvement Specialist

    6 days ago

    Greater Toronto Area, Canada BioScript Solutions Full time

    **Description** At BioScript Solutions, we’re committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we’ve grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of...

  • CSC Process Specialist: Training

    2 weeks ago

    Toronto, Canada Sun Life Full time

    A leading financial services firm located in Toronto, Ontario, is seeking a Knowledge Specialist for its Client Solutions Centre. This role involves acting as a business process subject matter expert for new product launches, maintaining quality client experience, and developing training content. The ideal candidate has strong verbal and written...

  • CSC Process Specialist: Training

    2 weeks ago

    Toronto, Canada Sun Life Full time

    A leading financial services firm located in Toronto, Ontario, is seeking a Knowledge Specialist for its Client Solutions Centre. This role involves acting as a business process subject matter expert for new product launches, maintaining quality client experience, and developing training content. The ideal candidate has strong verbal and written...

  • Process Improvement Leader

    4 weeks ago

    Toronto, Canada Talentlab Full time

    Process Improvement Leader We have engaged with a thriving Canadian employer, to help assist with the search for a Process Improvement Leader for their growing team. We're looking for someone that will have in-depth knowledge of project management and Agile methodologies and use this knowledge to play an integral role in the development and implementation...

  • Regional IT

    8 hours ago

    Toronto, Canada AutoCanada Full time

    A leading automotive dealership group in Canada is seeking a Continuous Improvement - Regional Customer Experience Specialist for Toronto and Edmonton. This full-time role requires a proactive, systems-minded individual to enhance internal operations through product ownership and process improvement. Responsibilities include managing cross-functional...

  • Regional IT

    6 minutes ago

    Toronto, Canada AutoCanada Full time

    A leading automotive dealership group in Canada is seeking a Continuous Improvement - Regional Customer Experience Specialist for Toronto and Edmonton. This full-time role requires a proactive, systems-minded individual to enhance internal operations through product ownership and process improvement. Responsibilities include managing cross-functional...

  • Quality Improvement Specialist

    2 weeks ago

    Toronto, Canada Centre for Addiction and Mental Health Full time

    The Research Quality Assurance Office is committed to providing oversight and supporting clinical research excellence by providing the research community at the Centre for Addiction and Mental Health (CAMH) with guidance, advice, and oversight of clinical trials and patient-based research, including regulatory support, education and training, and...

  • Process Improvement Coordinator

    1 week ago

    Toronto, Canada Mace Full time

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site. Within our Consult business we harness our unique combination of...

  • Quality Improvement Specialist

    21 hours ago

    Toronto, Canada Friends of Ruby Full time

    Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. The Centre provides access to barrier-free counselling and therapeutic groups, case management and a...