General Manager

Welcome to Chez Lionel, a beloved establishment renowned for its French Brasserie-style cuisine, exquisite wine selection, and unparalleled hospitality. We pride ourselves on being a warm and welcoming restaurant offering accessible gourmet cuisine.

We strive to create memorable experiences that delight our guests and leave a lasting impression.

We are excited to announce our expansion into Kanata, Ontario.

At Chez Lionel, we offer more than just a job; we provide a supportive and inclusive work environment where your contributions are valued and recognized. Joining our team means becoming part of a passionate community dedicated to delivering unforgettable dining experiences and upholding the highest standards of excellence.

**Position overview**:
**Key responsibilities**:

- **Leadership**: Provide visionary leadership to the restaurant team, inspiring high performance and team to deliver exceptional service and exceed guest expectations.
- **Operations Management**: Oversee day-to-day operations, including staffing, scheduling, inventory management, and ensuring compliance with health and safety regulations.
- **Customer Experience**: Ensure that every guest receives a warm welcome and enjoys a memorable dining experience, resolving any issues or concerns promptly and professionally.
- **Financial Performance**: Manage budgets, control food & labor costs, and optimize revenue opportunities to achieve profitability targets in close collaboration with the operations manager.
- **HR and Staff Development**:Recruit, train, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous improvement. Oversee and supervise human resources closely with the head chef and the maître d’hôtel (hiring and termination of staff, scheduling, performance evaluation, conflict management, staff development/promotions).
- **Community Engagement**: Act as a brand ambassador for Chez Lionel, building strong relationships with customers, suppliers, and the local community to drive customer loyalty and awareness. Represent the establishment (with industry associations, business communities, clientele). Conduct promotional activities (advertising, production and distribution of promotional materials, participation in trade shows, public relations activities, etc.) in accordance with the action plan and strategies developed.
- **Quality Assurance**: Maintain the highest standards of food quality, presentation, and service consistency, conducting regular inspections and implementing corrective actions as needed. Conduct daily facility inspections and ensure compliance with hygiene, sanitation, health, and safety standards.
- **Innovation**: Keep abreast of industry trends and competitor activities, identifying opportunities for innovation and differentiation to enhance the restaurant's competitive position.

**Qualifications**:

- Minimum of 5 years of experience in restaurant management, preferably in a fine dining or brasserie-style establishment.
- Strong leadership skills, with the ability to motivate and inspire a diverse team.
- Excellent communication and interpersonal abilities, with a focus on providing exceptional customer service.
- Proven track record in achieving financial targets and managing budgets effectively.
- Knowledge of French cuisine, wine, and hospitality traditions is an asset.
- Degree or diploma in Hospitality Management or a related field is preferred.
- Fluent in English and French
- Food Handler Certification (preferred)
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- Bienvenue Chez Lionel, un établissement reconnu pour sa cuisine de style brasserie française, sa sélection de vins d’importation privée et son hospitalité inégalée. Un restaurant chaleureux et accueillant offrant une cuisine gastronomique accessible.

Nous nous efforçons de créer des expériences mémorables qui enchantent nos invités et laissent une impression durable.

Nous sommes ravis d'annoncer notre arrivée à Kanata, en Ontario.

Chez Lionel, nous offrons plus qu'un simple emploi ; nous offrons un environnement de travail favorable et inclusif où vos contributions sont valorisées et reconnues. Rejoindre notre équipe signifie faire partie d'une communauté passionnée dédiée à maintenir les plus hauts standards d'excellence.

Aperçu du poste:
Responsabilités clés:
**Leadership** : Démontrer du leadership afin d’inspirer l’équipe à fournir des efforts soutenus dans le but d’offrir un service exceptionnel et dépasser les attentes des clients.

**Gestion des opérations** : Superviser les opérations quotidiennes, y compris le personnel, l'organisation des horaires, la gestion des stocks et veiller au respect des réglementations en matière de santé et de sécurité.

**Expérience client** : Veiller à ce que chaque client reçoive un accueil chaleureux et profite d'une expérience culinaire mémorable, en réglant rapidement et professionnellement tout problème ou pr