Telecommunications Specialist

2 weeks ago

Edmonton, Canada ANA Technology Full time

**About us**

**Key Responsibilities Included**:

- Act as a Field Technician (smart-hand)
- Provide support for IT departments and end users
- Perform routine maintenance on telecommunications lines equipment and software.
- Install programs, configure networks and databases, and provide assistance to end users
- Install routers and switches.
- Install computer and network hardware.
- Install fiber optic networks.
- Perform data cabling

**Preferred skills**:

- Hands-on experience installing, configuring, and supporting.
- Have previous experience implementing other phone systems. Preferred, but not mandatory: Call Pilot, Meridian Mail, BCM 50, 200, 400, CS1000 (release 5.0 an asset), Meridian OPT 11, NORTEL, AVAYA IPO, AVAYA S8400, AVAYA G450
- Knowledge of Voice, Data, Security, and IP Telephone technologies.
- Working knowledge of telecom/network cable infrastructures.
- Good understanding of technology concepts and design, with a specific focus on store/remote architecture.
- Ordering and gathering equipment, supplies, materials, and tools that are appropriate for the installation or repair.
- Establishes voice networks by running, pulling, terminating, and splicing cables.
- Installing telecommunications equipment, routers, switches, multiplexors, cable trays.
- Establishing connections and integrations, following industry standards.
- Operate computerized testing systems to conduct service tests on customer lines and equipment
- Activating remote access tools.
- Coordinating with contractors.
- Verifying service by testing the equipment, identifying, correcting, or escalating problems.
- Document voice networks by labeling and routing equipment and cables.
- Comfortable with heavy lifting, climbing ladders, and working in all weather conditions
- Willingly work after hours to accommodate maintenance window work requirements.
- Be on call after hours and weekends
- Handle emergency escalations in a prompt and efficient manner
- Complete administration responsibilities accurately and in a timely manner.

**Requirements**:

- Working knowledge of Microsoft Business Applications (Excel, Outlook, PowerPoint, Visio).
- Strong communicator, both in person and in writing
- Excellent customer service skills, comfortable with remote/telephone support functions.
- The ability to work in both team environments and as an individual contributor.
- Available to work during regularly scheduled business hours and unscheduled evening and weekend hours as necessary.
- Willing to travel out of town
- Have and maintain a valid driver’s license in good standing with no limitations/restrictions.
- Have reliable vehicle and are willing to use it for service calls - Mileage reimbursed.
- Must be a Canadian Citizen, Permanent Resident, or Protected Person under Canada’s Immigration and Refugee Protection Act, who is legally entitled to work in Canada.

**In return, we offer a permanent full-time position with a great working environment, including**:

- Competitive wage, commensurate with experience.
- Overtime Pay
- Mileage reimbursement
- Cellphone Allowance
- Company Laptop
- Health Plan

**Benefits**:

- Extended health care

Schedule:

- Day shift
- Evenings
- On call
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

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