Financial Services Representative

4 days ago

Delta, Canada Vancouver City Savings Credit Union Full time

**Our Story & Purpose**:
We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

**Your Role in Supporting Our Members**:
As a **Finan**cial Services Representative**you will build relationships by learning more about our members while assisting them with their banking transactions. Demonstrating excellent communication and interpersonal skills, you will be the trusted advisor for members who value the branch experience.

This is a **Part-time**, Temporary role** based at **North Delta Community Branch (Branch 19)**and will report directly to the **Assistant Branch Manager.**

**How You'll Make an Impact**:

- Performing member transactions consistent with established standards so that a high level of quality service delivery is achieved
- Identifying and assessing member/prospect needs to provide appropriate products, services and referrals
- Fully leverage and utilize the technical systems available so that the service experience for the member is efficient and seamless

**What You’ll Bring to the Team**:

- A High School Diploma and/or equivalent
- working experience interacting with people and businesses in a professional capacity with excellent customer service skills
- Problem solving skills

**You’ll Thrive Here If You Are**:

- **A problem solver** - You have an analytical mind and can multi-task to come up with solutions
- **Tech-savvy -** People often say you’re a quick learner and great with technology & systems
- **A great communicator** - You find it easy to get to know others and have great conversations
- **Ready for a challenge** - You have a positive attitude and are able to work in a fast-paced changing environment

**What You’ll Earn**:
**Why You’ll Love Working Here**:
A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

- **Living Wage Employer**: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
- **Customizable Benefits**: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
- **Generous Vacation**: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
- **Extra Stat Holidays**: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
- **Immediate Health Coverage**: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
- **Defined Benefit Pension**: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

**Vancity Talent Programs**:
At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

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