Restaurant Host

Job description

**Harrison Hot Springs Resort** is currently recruiting for the position of **Lakeside Café Host**.

**About our company**:
Harrison Hot Springs and the Eastern Fraser Valley is a beautiful place to live, work and play. We would love to have you join our amazing team and share the high quality of life that we have come to enjoy.

At Harrison Hot Springs Resort, our guests discover a location unlike any other destination in the world. We know the care and customer service we offer our guests leads to special experiences for them. We endeavour to exceed guest expectations and deliver outstanding products and hospitality services. Even though we welcome thousands of guests each year, we will focus on individuals and what we can do to make them feel like they are at home.

Overlooking Harrison Lake, the Harrison Hot Springs Resort offers the following amenities: five mineral hot springs pools, the Healing Springs Spa, three restaurants and a coffee bar, extensive banquet and catering options, Resort Golf Course and Resort Marina.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Ensures compliance with all corporate policies and procedures to ensure guest satisfaction
- Able to exceed guests’ needs by coordinating the service flow appropriate to a high caliber dining experience in a high paced environment
- Must be able to supervise and motivate associates
- Responsible for the overall appearance an cleanliness for both the physical facility and the Associates
- Able to attend to work reliably
- Able to work safely and securely in a manner that protects the integrity and safety of the guest, associates and hotel

**SKILLS, KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS**:

- Minimum 2 years of high volume, high turnover service experience required, preferably in a fast paced restaurant environment
- ‘Serving It Right’ Certificate required
- ‘Food Safe’, Level One required
- Ability to multi-task, prioritize and take direction well
- Previous experience as a team player and leader
- Excellent organizational and analytical skills
- Experience in taking restaurant reservations and excellent telephone skills
- Ability to problem solve any guest or associate issues or concerns
- Ability to turn a challenging situation into an opportunity and positive experience
- Experience with computerized POS system preferred
- Previous experience in suggestive selling and up-selling techniques preferred
- Proven ability to quickly and accurately handle and balance cash, credit and debit card sales
- Being multi-lingual is an asset, preferably Mandarin
- Flexible to a changing schedule

**Job Types**: Full-time, Permanent

**Salary**: $18.26-$20.87 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- On call
- Weekend availability

Ability to commute/relocate:

- Harrison Hot Springs, BC V0M 1K0: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Canadian work permit (preferred)

Work Location: One location