T&m Server Technician

3 days ago

Vancouver, Canada Vortalsoft Full time

**Job Title: T&M Server Technician - On Demand Basis Data center technician**

**Location: Vancouver, BC, Canada**

We are looking for 5 self-motivated, dedicated individuals who are ready to put their technical skills to work in a fast-paced, customer focused environment. Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment. They will provide problem resolution or refer more complex issues to a Sr. Support Engineer. Maintenance of inventory and documentation of activity will demonstrate strong organizational skills. Must be available and on-call 24x7x365.

**Responsibilities**:

- Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
- Maintains inventory and documentation of activity
- Creates own service tickets, updates, and closes
- Break/Fix

**Qualifications**:

- Previous experience working on on **Lenovo Servers**:

- Strong problem solving and self-management skills with attention to detail
- Ability to prioritize tasks and effectively communicate verbally and in writing
- 5+ years’ experience servicing hardware as specified or utilized in customer environment

Familiarity with ticket-tracking software (ServiceNow preferred)

**Job Types**: Full-time, Part-time

Pay: $35.00-$50.00 per hour

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking

Shift:

- 8 hour shift

**Experience**:

- Lenovo servers: 5 years (required)
- break fix: 4 years (required)
- hardware troubleshooting: 5 years (required)

Work Location: In person

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