Broadband Assistant

Broadband Assistant

This is a temporary position until March 2027.

**KEY DUTIES AND RESPONSIBILITIES**

**Administrative Support - Communications (50%)**
- Requesting, obtaining and documenting access agreements from homeowners for construction work, and following up on outstanding access agreements.
- Preparing and sending mailouts to homeowners providing construction updates, including project timelines, expected disruptions, and general information.
- Working closely with the Communications team to provide them with the necessary information to prepare construction updates to local councils, ensuring information is accurate and timely.
- Reviewing incoming correspondence, forwarding matters to the attention to the appropriate individual and following up, as necessary.

**Administrative Support
- Scheduling & Coordination (20%)**
- Maintaining a tracking system to ensure project timelines and objectives are met
- Drafting and organizing correspondence, reports, agendas, and supporting documents, and schedules meetings as needed.
- Reviewing and understanding design drawings, ensuring all construction documents are accurate and up-to-date.

**Other Related Duties (20%)**
- Reviewing invoices related to construction projects, ensuring accuracy and compliance with budgets. Submit approved invoices for timely payment.
- Attending project meetings and taking detailed minutes, ensuring that all action items and key decisions are captured.
- Providing general administrative support for project teams, assist with documentation, and ensure proper filing and organization of project materials.
- Performing the duties of an Information Management Contact for the department.
- Other related duties, responsibilities and projects as assigned by Program Lead, Broadband.
- Adhering to applicable responsibilities and accountabilities as outlined in the Sturgeon County Health and Safety Management System.

Knowledge, Education, Qualifications, Skills, Abilities and Experience:

- Training or certificate in Office Assistant or equivalent combinations of training and experience.
- Strong external-facing customer service experience, particularly in working with property owners or key external stakeholders.
- Ability to take initiative, be independent, resourceful, work under pressure and meet deadlines. ??
- Ability to work in a team environment or independently. ??
- Proven ability to effectively communicate in writing or verbally, in a clear, objective, logical and sensible manner.??
- Well-developed customer service skills.?
- Ability to maintain confidentiality when dealing with sensitive situations and/or information.
- Proficiency when using all Microsoft Office Programs (Excel, Word, and PowerPoint, etc.), Adobe Pro.?
- Experience using Share Point or other equivalent cloud document storage systems.
- Minimum 2 years of relevant experience in a similar role or equivalent within a professional office setting if no formal training or certification in an equivalent Office Assistant program. Preference given to those with more experience.
- Drafting experience is an asset.
- Telecom experience would be beneficial for this role.
- Knowledge of construction project coordination or similar field experience is an asset.
- Telecom experience, especially in broadband construction or similar infrastructure projects.