Host / Hostess

6 days ago

Montréal, Canada Estiatorio Milos Full time

**Job title**

Host / Hostess

**Reports to**

General Manager, Assistant General Manager, Floor manager or Maitre D’

**Overview**:
As the primary point of contact upon guest arrival, the host / hostess is mainly responsible for greeting and seating guests in a friendly, professional and efficient manner. Communication and coordination abilities are paramount when noting and treating any intricate guess requests. The host / hostess always pays close attention to detail and is the liaison between guests and FOH/BOH staff to ensure a seamless guest experience that is synonymous with Milos standards.

**Primary roles and responsibilities**:

- Welcomes and greets guests as they enter; ensures a smooth flow at the entrance and throughout the restaurant at all times
- Makes guests feel comfortable while waiting; escorts them to the bar or directly to their table
- Checks-in, stores and retrieves outerwear and assorted personal belongings for guests
- Takes part in pre-service duties and applicable closing duties, prints menus, updates and prints shift summary notes
- Speaks clearly and persuasively in positive or negative situations and responds confidently to guest inquiries
- Exhibits familiarity with menus items and ingredients
- Answers phone calls and provides information on reservations, availability, restaurant hours and services
- Acts as a Milos brand ambassador; undertakes all duties and responsibilities while upholding core company values
- Ensures proper levels of stationary are maintained in reception area at all time
- Interacts with guests as they leave the restaurant to ensure a memorable experience

**Requirements**:

- A minimum of one (1) year experience in an upscale dining setting
- Excellent interpersonal and customer service skills
- Strong written and verbal communication skills
- Able to work in a fast-pace, team environment
- Able to multi-task, is receptive to feedback and direction
- Knowledge of POS and reservation systems (an asset)

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