Resident Program Director

Symphony Senior Living Kanata is currently seeking a Resident Program Director with a caring heart. We will teach you our systems, programs and philosophy. However, we cannot teach compassion and empathy, so you will demonstrate those to us in an interview process.

Symphony Senior Living is a leading provider of quality senior services in Canada; we provide private pay services to residents in our beautiful communities. At Symphony Senior Living, we provide care to our residents to end of life. We are the true alternative to a Long-Term Care facility - to that end we are not a medical institution; we are the home to many seniors of many levels of ability. We serve both our Seniors and their loved ones.

If you love working with seniors and you find the challenge of connecting and serving seniors with physical and memory care needs rewarding this could be the position for you We require someone who is compassionate and driven to provide a high quality, interactive, residential environment to residents, their families, and the team.

**Job Requirements**:
Reporting to the CEO; The Resident Program Director manages the overall operations of all resident ADLs and social programs and has primary responsibility for meeting the direct care and life enrichment needs of the residents and families. The RPD has direct supervisory responsibility for the Resident Specialists, Resident Specialist with Meds (UCP) and Housekeeping staff and is a champion and resource in the Community for all elements and components of the Moments and Oasis Programs. The RPD works closely with the WC in delivering quality care and CRC in marketing the property and ensuring smooth move ins and customer satisfaction.

Resident Care Programs
- Actively participates in the resident assessment and care planning process, working closely with the Wellness Coordinator and Executive Director, based on the family interviews and ongoing evaluation of resident needs
- Participates with the Wellness Coordinator in the development of Oasis and Moments Program Resident Individualized Service Plans (ISP).
- Implements, monitors and updates the ISPs ensuring resident care and lifestyle needs are successfully being met
- Works in coordination with members of the Leadership Team to effectively communicate with family members regarding residents’ changing needs and additional services recommended.
- Plans family style dining and hydration requirements with the Dining Services Coordinator
- Ensures that the Oasis and Moments Program Neighbourhood maintains the appropriate Life Skill Stations, Oasis and Moments Program Kits and Oasis and Moments Program Memory boxes and that Team Members are trained in their proper usage with residents
- Maintains safety and environmental standards for the Oasis and Moments Program Neighbourhood
- Assists residents with direct care activities of daily living (ADLs) as needed and covers in shortages or emergencies.
- Establishes and maintains regular communication with resident family members and/or contacts

Department Team Management
- Direct reports are the Resident Specialists, RS with Meds, RPNs and Team leads.
- Works in coordination with members of the Leadership Team to effectively communicate the Resident’s needs
- Creating department schedules for all nursing staff and overseeing the payroll entries
- Ensures the Wellness department staffing levels are in accordance with the variable staffing guide and appropriate from a competency and skill basis given the need
- Recruits Team Members creates work routines and assigns duties and monitors performance.
- Oversees and ensures that all aspects of the performance management and discipline processes are in keeping with SSL policies and legal requirements
- Ensures that all new Wellness Team Members receive an orientation in keeping with SSL expectations and policies

**Requirements**:

- 3 - 5 years Management Experience in a residential care setting
- Computer skills - advanced working knowledge with Word, Outlook.
- Up to date Standard First Aid and CPR
- Vulnerable sector clearance and clean police record.
- Ability to read, write and speak English.
- Covid Vaccination (min 2 doses) and ability to work through a pandemic or outbreak - cannot be immune compromised.
- Ability to work with animals dog, cats etc. We cannot accommodate allergies.
- Valid Driver’s License and access to personal vehicle.
- Sustained walking, sitting, standing, squatting
- Carrying (3.0 - 15 kgs)
- Varying lumbar and cervical rotation, as well as shoulder reaching
- Wrist must be capable of moving in all planes
- Various forms of grip, pinching and finger dexterity required
- Ability to respond effectively to inquiries, issues and concerns
- Short and long term memory capability
- Alertness, concentration, judgement and decision making

**Job Qualifications**:

- Compassion, Common Sense and Empathy required
- Strong team orientation
- Demonstrates a positive, flexible work style and approach t