Service Advisor

2 weeks ago

Edmonton, Canada Maserati of Edmonton Full time

A internal promotion has created opening for a fulltime service advisor.

Maserati of Edmonton is looking for a fulltime service advisor. This store is a fun, family environment where your hard work and dedication will not go unnoticed

Experienced Dealership Service Advisor (Full Time)

Dealership Experience Required. Premium dealership experience is preferred.

**$80,000-$120,000 Per year commission based with bonuses.**

**Responsibilities**:

- Greet all customers promptly or, if unavailable, acknowledge their presence.
- Assist customers with requests for repair.
- Verify service concerns; preferably accompany the customer to their vehicle to perform a walk-around inspection and obtain an accurate odometer reading.
- Obtain customer and vehicle data.
- Examine every customer’s service history before completing repair order.
- Indicate on repair order the exact repair instructions and main reason(s) for service call.
- Obtain customer’s written approval on all repair orders.
- Communicate with service customers to confirm nature of mechanical problem(s).
- Provide estimates for labor and parts. Contact the customer by telephone for work order approval if unauthorized at time of initial meeting.
- Follow-up on work in progress of each repair order during the day.
- Implement follow-up system of all repair orders to track progress.
- Advise customers on status of vehicle to communicate high customer care standards.
- Offer and arrange alternative transport for customers, if necessary.
- Answer all technical repair work and price related questions for customers.
- Explain the details of the work order to reassure customers of work completed.
- Notify customers immediately if additional work is required.
- Verify all repair orders to ensure completion prior to customer delivery.
- Notify customers of work completed and charges prior to customer pickup.
- Advise customers of the location of their vehicle or accompany them to the vehicle.
- Test-drive vehicle or refer task to Shop Foreman.
- Complete closing of work order; sign off on finished work and inform customer that vehicle is ready for pick up.
- Confirm each customer’s method of payment and if necessary, obtain approval of credit.
- May contact customers when special-order parts arrive.
- Verify customer information and update if necessary.
- Resolve customer complaints courteously and promptly, or refer to Service Manager.
- Keep abreast of relevant changes in automobiles and dealership products.
- Maintain awareness of factory-recommended maintenance schedules.

**QUALIFICATIONS**:

- 2-3 years’ related experience as an automotive service advisor.
- A clean driver’s abstract report.
- Knowledge of related in-house dealership computer systems, an asset.
- Basic mechanical and warranty knowledge.
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._

**Experience**:

- Customer Service: 1 year (preferred)
- service advisor: 1 year (preferred)

Work remotely:

- No

Pay: $60,000.00-$100,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care

Schedule:

- 8 hour shift

Work Location: In person

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