Auto Service Advisor

6 days ago

Edmonton, Canada Speedy Auto Service Full time

Core Competencies
- Customer Focus
- Communication
- Energy & Stress Management
- Teamwork
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Operating Equipment
- Ethics and Integrity
- Results Oriented
- Negotiation

Job Duties
- Greet and welcome clients using the Speedy Customer Service Standards.
- Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
- Sell the Speedy Auto Services and provide outstanding customer service, in order to build strong and long-lasting relationships with clients.
- As required, assign the work order to technicians.
- Print, review and educate customers on Scheduled Maintenance requirements specific to their vehicle, using applicable technology such as SSMS, Mitchell, etc.
- Set convenient appointments with the customers, based on the shop availability.
- Keep the customer database up to date to ensure efficiency.
- Other related tasks as required.

**Requirements**:

- High school diploma or GED required
- Strong customer service and troubleshooting skills
- Retail sales experience preferred
- Exceptional conflict resolution, negotiation, and objection handling skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Professional appearance and manners
- Strong work ethic and positive team attitude

Working Conditions
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Disability insurance
- Extended health care

Schedule:

- 8 hour shift
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location

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