Automotive Service Advisor
9 hours ago
The service advisor is the dealership's first-line customer-relations and service representative and therefore must have strong customer service skills, good technical knowledge. Overall the tasks include diagnose, follow up and assist overall in the smooth daily running of the service department.
Some main responsibilities:
- Greet each customer in a prompt, courteous manner
- Communicate with service customers to determine the nature of the mechanical problems, and time required.
- Schedule appointments using dealership booking system
- Handle minor customer concerns
- Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
- Handle telephone inquires regarding work in process and appointments and return phone messages promptly
- Review work preformed with customers
- Interpret warranty information and policies to customers
- Stay up to date on technical and performance information on all vehicles serviced by the dealership
- Assist the service manager as necessary
- Adheres to all company policies, procedures and safety standards
**Requirements**:
- Excellent listening and communication skills
- at least 1 year Service Advisor experience
- Superior customer service skills
- computer proficient
- Strong work ethic and team player
- flexible to work retail business hours including Saturdays
- Professional, dependable, reliable and a commitment to provide excellent customer service
- A valid driver’s license
**Job Types**: Full-time, Permanent
**Experience**:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
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