Luxury Brand Service Advisor

**Job Overview**:
As a Genesis Experience Manager-Ownership, you’ll be responsible for managing customer interactions, assessing vehicle concerns, preparing repair orders, and coordinating services within the dealership. You’ll work closely with technicians and the service team to deliver timely and high-quality service, while keeping customers informed every step of the way.

**Job Duties**:

- Welcome every customer in a prompt, courteous, and professional manner. Manage wait times and ensure customers feel acknowledged.
- Communicate with customers to understand and accurately document vehicle concerns — strong listening skills are essential.
- Confirm repair authorizations, including cost estimates and expected timelines.
- Collect customer and vehicle data; inquire about applicable promotions or coupons.
- Assist with diagnosis by inspecting vehicles and test-driving with customers if needed.
- Perform thorough vehicle walk-arounds, including for tow-in vehicles, and advise on any visible bodywork needs.
- Schedule service appointments through the dealership’s booking system.
- Educate customers on maintenance schedules and the benefits of following manufacturer-recommended service plans.
- Keep accurate records of repair orders, status updates, and carryovers.
- Address and resolve minor customer concerns.
- Recommend additional services when needed and clearly explain benefits, costs, and time requirements. Use proper documentation for declined services.
- Provide timely updates to customers regarding changes in repair status or cost.
- Ensure key performance indicators (KPIs) and Net Promoter Scores (NPS) are achieved with each customer interaction.
- Review completed work with customers upon vehicle delivery, explain charges, and answer any questions.
- Interpret and explain warranty coverage and policies to customers.
- Stay informed about vehicle technical specifications, service bulletins, and performance updates.
- Refer potential sales leads to the new and pre-owned vehicle sales departments.
- Notify customers of special-order parts and schedule installation appointments.
- Support the Service Manager as needed and contribute to overall department efficiency.
- Follow all company policies, procedures, and safety standards.
- Previous experience as a Service Advisor or in a similar customer service role within the automotive industry is preferred.
- Strong automotive knowledge and understanding of vehicle systems and repairs.
- Excellent communication and interpersonal skills.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Strong active listening and problem-solving abilities
- Computer proficiency and comfort with dealership software systems
- Team-oriented with a strong work ethic
- Flexible availability, including weekends
- Professional, dependable, and highly motivated to deliver premium service
- Valid driver’s license

**Build your future with Marsim Auto Group—a workplace where learning, growth, and career development come together.**
- We offer a competitive compensation package paired with a comprehensive benefits plan designed to support you and your family.
- Enjoy exclusive perks like our exclusive Vehicle Purchase Program and Parts & Service Discounts.
- We are committed to your professional growth through ongoing training and development, with a strong track record of promoting talented employees from within.
- We want top talent and offer a referral program to thank our associates for helping us grow the team.
- We celebrate together—from personal milestones to team achievements—with regular events and recognition throughout the year.
- Free onsite parking available for all staff for your convenience.
- Marsim Auto Group offers a wide range of opportunities for career advancement and professional development.

**Benefits**:

- Company events
- On-site parking
- Paid time off

**Experience**:

- Luxury Service Advisor : 1 year (preferred)

Licence/Certification:

- Class G Licence (required)

**Location**:

- North York, ON (required)

Work Location: In person