Field Service Area Supervisor

**SUMMARY OF ESSENTIAL FUNCTIONS**: The Area Supervisor manages the service activities of the Field Service teams within their geographical area. The Area includes a specific portion of a Region. Coordinates various service activities e.g. new installations, repairs, preventative maintenance; manages work schedules to ensure appropriate support is maintained as required. Manages field service teams to consistently meet or exceed performance metrics (PM completion, call resolution and closure, mean time between critical failures, etc). Responsible for driving customer satisfaction within the Area. Prefer individual to be flexible and effective team leader and be able to actively seek to share information to assist their peers. Possesses excellent communication skills, both oral and written. Works directly with their Region Manager and the Scheduling Team to ensure appropriate levels of support are consistently maintained. Conducts follow up calls with the customer to ensure satisfaction of work. Provides leadership on complex projects within assigned Area involving multiple technical and administrative disciplines.** **Adjusts and balances work schedules of their assigned Field Service Technicians_. _Responsible for the hiring, evaluation, coaching and mentoring of team. Completes employee performance reviews and other routine management duties such as time card, expense report and employee training compliance The position requires strong leadership and interpersonal skills and the ability to work effectively with a diverse work staff. The individual must be capable of decisive and prudent action in the absence of direct managerial guidance. Duties & Responsibilities **SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES** **INCLUDE BUT ARE NOT LIMITED TO**: - Appoximately 50/50 split management verses technical duties. - Responsible for the delivery of service needs and driving customer satisfaction within the Area. - Develops a strong and service driven culture within their team. - Provides detailed performance reviews, feedback, and coaching to their FSTs to include an annual performance review and administer employee performance improvement plans. - Assist Region Manager in the employee selection process - Reviews and approves vacation requests, expense reports, service reports, and time cards for their team weekly, ensuring both their accuracy, timeliness, and adherence to company policy. - Responsible for supervising daily service repair needs and driving customer satisfaction - Installs, repairs and maintains equipment in the field; provides customer training as required. - Documents all inspections, maintenance, repair work and submits paperwork in a timely basis - Order, install, and return parts and manages repair parts cycle time - Reviews all logs for open issues and prepares formal reports to customers as necessary. - Participates in Service Sales opportunities and assists with promoting and implementing revenue programs. - Ensures that tools and test equipment are properly maintained and calibrated throughout their team - Assesses product/equipment performance based on field support data; recommends modifications or improvements. - Actively manages cross-training of team and schedules accordingly with Region Manager. - Seeks to provide technical support to customers and other service professionals as required. - Participates in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports. - Maintains clear and concise business communication proficiency, both oral and written - Establishes and maintains a close relationship with the Service Management Team in order to support the needs of the customer, region/area, and business. - Exercises every available measure to control and minimize costs of both self and Field Service Team. - Travel, overtime and work hours other than Monday-Friday may be required. - Comply with and ensure department compliance with Company health, safety and environmental policies. - Comply with all applicable U.S. and Canada export control and security regulations. - Other duties as required. Diversity & Inclusion We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. The Individual **Education/Training**: Prefer Associates Degree in Electronics or in a related field (industrial, electrical, electronic, mechanical). Equivalence achieved through comparative work and life experience is acceptable (>5 years work experience in a related electrical or mechanical field service role). Desirable: cert