Intermediate Specialist, Enterprise Systems

Job Summary:
Porter Airlines is modernizing its core Flight Operations systems as part of a multi-year transformation to enhance operational, crew, and airport management capabilities. This program will deliver new technology platforms, modern processes, and improved operational performance across the enterprise.

The Enterprise Specialist - Ops Core Modernization will play a pivotal role in supporting implementation, integration, and stabilization of new operational platforms. You will work across project and operational teams to ensure that systems are configured, tested, and transitioned effectively to production, supporting day-to-day operations and long-term sustainability. While the initial focus is on Ops Core systems implementation, this role will expand over time to support other operational platforms as Porter’s technology landscape continues to evolve.

Duties & Responsibilities:
**Product Expertise and System Support**
- Participate in the configuration, deployment, and stabilization of new operational systems as part of the Ops Core modernization.
- Maintain detailed system documentation, configuration records, and operational procedures to ensure traceability and compliance.
- Develop hands-on knowledge of each platform’s capabilities, configuration options, and operational dependencies.

**Liaison with Business, IT, and Project Teams**
- Serve as a key point of contact between Flight Operations, Crew Management, Airports, and Technology teams to gather, document, and prioritize requirements.
- Support integration planning and testing across operational systems and enterprise platforms.
- Facilitate clear communication with internal stakeholders, vendors, and project teams during all phases of the implementation lifecycle.

**Operational Readiness and Transition to Sustainment**
- Collaborate on operational readiness planning, including training preparation, support procedures, and cutover activities.
- Support day-to-day issue resolution during transition to operations, coordinating with technical teams and vendors to troubleshoot and stabilize new systems.
- Assist in developing playbooks, knowledge articles, and handover materials to ensure smooth transition to ongoing support teams.

**Continuous Improvement and Monitoring**
- Use monitoring tools and system logs to proactively identify issues and recommend enhancements.
- Contribute to process improvement initiatives that drive stability, performance, and efficiency across operational workflows.

**Delivering New Capability**
- Participate in testing, training, and deployment activities to support project milestones.
- Translate business requirements into functional specifications and collaborate with IT partners to deliver solutions that meet operational needs.

**External Trends and Innovation**
- Monitor industry trends and evolving practices in airline and transportation operations systems.
- Recommend innovations and enhancements to maintain Porter’s competitive edge and drive continuous improvement.

**Safety and Compliance**
- Actively participate in Porter’s Safety Management System (SMS), including reporting hazards and incidents encountered in daily operations; understand, comply with, and promote the Company Safety Policy.
- Ensure systems and processes meet regulatory and compliance standards.

**Other Duties**
- Perform other tasks as assigned by the Director, adapting to evolving priorities and project needs.

**Location Info**
- On-site primarily
- May need to work outside of regular office hours and may be required to support business needs, ensure continuity of operations and project success

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

- 6+ years of experience supporting or implementing complex operational systems within an airline or comparable environment.
- Hands-on experience with operational platforms such as flight operations, crew scheduling, safety systems, maintenance and dispatch tools, or passenger disruption management.
- Proven experience supporting the implementation and transition to operations of new enterprise platforms, including configuration, testing, and stabilization activities.
- Demonstrated understanding of integration points between operational systems and enterp