Intermediate Specialist, Enterprise Systems

OverviewPorter Airlines is modernizing its core Flight Operations systems as part of a multi-year transformation to enhance operational, crew, and airport management capabilities. This program will deliver new technology platforms, modern processes, and improved operational performance across the enterprise. The Enterprise Specialist - Ops Core Modernization will play a pivotal role in supporting implementation, integration, and stabilization of new operational platforms. You will work across project and operational teams to ensure that systems are configured, tested, and transitioned effectively to production, supporting day-to-day operations and long-term sustainability. While the initial focus is on Ops Core systems implementation, this role will expand over time to support other operational platforms as Porter’s technology landscape continues to evolve.ResponsibilitiesParticipate in the configuration, deployment, and stabilization of new operational systems as part of the Ops Core modernization.Maintain detailed system documentation, configuration records, and operational procedures to ensure traceability and compliance.Develop hands-on knowledge of each platform’s capabilities, configuration options, and operational dependencies.Collaboration and Stakeholder EngagementServe as a key point of contact between Flight Operations, Crew Management, Airports, and Technology teams to gather, document, and prioritize requirements.Support integration planning and testing across operational systems and enterprise platforms.Facilitate clear communication with internal stakeholders, vendors, and project teams during all phases of the implementation lifecycle.Operational Readiness and Transition to SustainmentCollaborate on operational readiness planning, including training preparation, support procedures, and cutover activities.Support day-to-day issue resolution during transition to operations, coordinating with technical teams and vendors to troubleshoot and stabilize new systems.Assist in developing playbooks, knowledge articles, and handover materials to ensure smooth transition to ongoing support teams.Continuous Improvement and MonitoringUse monitoring tools and system logs to proactively identify issues and recommend enhancements.Contribute to process improvement initiatives that drive stability, performance, and efficiency across operational workflows.Delivering New CapabilityParticipate in testing, training, and deployment activities to support project milestones.Translate business requirements into functional specifications and collaborate with IT partners to deliver solutions that meet operational needs.External Trends and InnovationMonitor industry trends and evolving practices in airline and transportation operations systems.Recommend innovations and enhancements to maintain Porter’s competitive edge and drive continuous improvement.Safety and ComplianceActively participate in Porter’s Safety Management System (SMS), including reporting hazards and incidents encountered in daily operations; understand, comply with, and promote the Company Safety Policy.Ensure systems and processes meet regulatory and compliance standards.LocationOn-site primarily. Toronto Downtown Office (250 Yonge Street). May need to work outside of regular office hours to support business needs.Qualifications6+ years of experience supporting or implementing complex operational systems within an airline or comparable environment.Hands-on experience with operational platforms such as flight operations, crew scheduling, safety systems, maintenance and dispatch tools, or passenger disruption management.Proven experience supporting the implementation and transition to operations of new enterprise platforms, including configuration, testing, and stabilization activities.Demonstrated understanding of integration points between operational systems and enterprise functions (scheduling, crew management, finance, revenue).Technically proficient, with experience in system configuration, troubleshooting, and basic development or scripting.Familiarity with operational systems such as Sabre, Amadeus, Lufthansa, Navitaire, or similar platforms is considered an asset.Aviation or transportation experience is strongly preferred.Bachelor’s degree in business, computer science, engineering, or a related field.Ability to manage multiple priorities and deadlines in a fast-paced environment.Strong communication skills with the ability to engage effectively with technical teams, operations staff, and business stakeholders.Ability to develop user guides, training materials, and clear documentation.Comfort working on technology initiatives involving integrations, data changes, and complex workflows.Proficiency with Microsoft Office tools (Excel, PowerPoint, Word).Curious minded, strong organizational skills and attention to detail.Ability to work effectively within a team environment and adapt to change.Company Description: Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X. #J-18808-Ljbffr