Helpdesk Associate

1 week ago

Halifax, Canada NTT DATA Full time

**Req ID**: 203886

We are currently seeking a
**Helpdesk Associate** to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

Members of this team will service a dynamic client base and environment, and their technical skillset will be maintained through continual training and skill development. Strong communication skills required

**Basic Qualifications**:

- 2-3 years of proven Helpdesk/Desktop Resolution Support.
- 2-3 years of proven Desktop remote administration.
- 1-2 years of proven experience supporting PC's, laptops and printers.
- 1 year of working knowledge of Apple products (iPhone and iPad).
- 2-3 years of knowledge of Windows Operating Systems (Windows 10).
- 1 year working knowledge of MS Office 365.
- 1-2 years of basic networking skills with TCP/IP.
- 1-2 years of Active Directory knowledge (ability to check user accounts, reset passwords).
- 1-2 of Problem solving experience, the resource should be able to look into the root cause and resolve the same.
- Maintain a high degree of customer service for all support queries and adhere to all service level agreements.
- Receiving, logging and managing calls via telephone using an Service Now.
- Work in rotating shifts

INDFSINS

L1-NAM

**About NTT DATA Services**

**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.**

**Job Segment**:
Help Desk, Information Technology, Consulting, Database, Oracle, Technology

  • Helpdesk Associate

    4 days ago

    Halifax, Canada NTT DATA Full time

    We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia, Canada. Members of this team will service a dynamic client base and environment, and their technical skillset will be maintained through continual training and skill development. Strong communication skills required Maintain a high degree of customer service for all...

  • Helpdesk Associate

    1 week ago

    Halifax, Canada NTT DATA Full time

    **Req ID**: 307006 We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). **Job Responsibilities Include**: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers...

  • Helpdesk Associate

    4 days ago

    Halifax, Canada NTT DATA Full time

    **Req ID**: 214353 We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). Position Functions or Responsibilities - Ensure quality customer service and problem resolution through level one triage support to users when they contact the Service Desk to report problems with business systems. - Handle...

  • Helpdesk Associate

    6 days ago

    Halifax, Canada NTT DATA Full time

    **Req ID**:226749 We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). **Expected Schedule**: This is a fulltime REMOTE position, and this position supports a 24X7 call center. This position will need to have the ability to work in a team environment, as well as, commit to a flexible work schedule,...

  • Helpdesk Associate

    6 days ago

    Halifax, Canada NTT Data Services Full time

    **Req ID**: 226740 We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). ***Expected Schedule**: This is a fulltime REMOTE position, and this position supports a 24X7 call center. This position will need to have the ability to work in a team environment, as well as, commit to a flexible work schedule,...

  • Helpdesk Associate

    2 weeks ago

    Halifax, Canada NTT Data Services Full time

    **Req ID**: 234430 We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). **Expected Schedule**: This is a fulltime REMOTE position but will require working in the office for the initial few months, and this position supports a 24X7 call center. This position will need to have the ability to work in a...

  • Helpdesk Support Associate

    2 weeks ago

    Halifax, Canada NTT DATA Full time

    **Req ID**: 333722 We are currently seeking a Helpdesk Support Associate - Remote to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). **Job Responsibilities Include**: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support...

  • Helpdesk Associate

    6 days ago

    Halifax, Canada NTT DATA Full time

    **Req ID**: 304215 We are currently seeking a Helpdesk Associate - Clinical ServiceDesk - REMOTE-Halifax to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment...

  • Helpdesk Associate- Healthcare Clinical Service

    2 weeks ago

    Halifax, Canada NTT DATA Full time

    **Req ID**: 302825 We are currently seeking a Helpdesk Associate - Healthcare Clinical Service Desk - Call Center - REMOTE-Halifax to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA). Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is...

  • Helpdesk Associate

    4 days ago

    Halifax, Canada NTT DATA Full time

    **Req ID**: 213406 We are currently seeking a junior **Helpdesk Associate (REMOTE)** to join our team! This position is fully remote so you can work from the comfort of your home office anywhere in Canada! - Assists customers by diagnosing problems and providing resolutions for technical and service issues - Uses troubleshooting techniques and tools to...