Helpdesk Associate

1 week ago

Halifax, Canada NTT Data Services Full time

**Req ID**: 234430

We are currently seeking a Helpdesk Associate to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

**Expected Schedule**: This is a fulltime REMOTE position but will require working in the office for the initial few months, and this position supports a 24X7 call center. This position will need to have the ability to work in a team environment, as well as, commit to a flexible work schedule, preferably the ability to accommodate a daytime, evening, overnight, including weekend(s) may be required. Working in the Halifax office for the first few months will be required.

The role of a

**Position Functions or Responsibilities**
- Ensure quality customer service and problem resolution through level one triage support to users when they contact the Service Desk to report problems with business systems.
- Handle requests for assistance using and obtaining standard automation platforms.
- Provide administrative support for Service Desk functions.
- Superior written and verbal communication skills, as well as the ability to work under difficult situations under pressure.
- Ability to be diplomatic with difficult individuals is a premium skill for this position.
- Ability to manage multiple situations and prioritize accordingly.
- Excellent problem diagnostic skills.
- Ability to work under pressure to be responsive to client calls for assistance.
- Familiarity with Microsoft desktop operating system operation and diagnostics.
- Familiarity with Microsoft Office Suite and troubleshooting.
- Basic knowledge of mainframe terms and environment.
- Basic understanding of LAN/WAN technology.

**About NTT DATA Services**

**_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._**

**Job Segment**:Administrative Assistant, Help Desk, Information Technology, Mainframe, Network, Administrative, Technology

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