Service Receptionist

Job description

**Who We Are**

At Pfaff Automotive Partners, we’re united by a passion for cars. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE: LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible
- with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reporting to**:Service Manager

**Summary**

This position is responsible for the professional and efficient managing of visitors, consumers, telephone calls and messages. The position is also responsible for a variety of clerical duties which include the maintenance and presentation of a professional office.

**Duties and Responsibilities**
- Greets customers and visitors ensuring optimum customer service.
- Answers and directs phone calls and ensures messages are delivered to the respective parties.
- Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.
- Answers customer questions about services performed or refers them to someone who can.
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
- Performs various clerical tasks which include but are not limited to typing, filing, maintaining service logs, and data entry.
- Makes change and issues receipts to customers.
- Reconciles cash drawers daily.
- Maintains the housekeeping of the reception area ensuring maintenance issues are reported immediately.
- Enters and updates client information, including traffic count records, into ADP, 180 system and dealership floor traffic control system.
- Develops and maintains an efficient, current file and record management system both for electronic and paper correspondence and documents.
- Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness always.
- Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
- Maintains customer and company confident by keeping information confidential and secure.
- Maintains a positive working relationship with team member ad management in a team environment.

**What you bring - Requirements, Education/Qualifications, Experience**
- Minimum of 1-3 years experience - Automotive dealership experience preferred.
- Proficiency with Microsoft Office, specifically Excel.
- Excellent telephone etiquette.
- Knowledge and experience of basic accounting functions such as journal entries and postings preferred.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Detail oriented and excellent organizational and multi-tasking skills.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Data Entry
- Responding to Google reviews
- Cash handling
- Receipting

**What’s in it for you**

In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

**Salary**: $15.00-$20.53 per hour

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Concord, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative experience: 1 year (preferred)