Health and Wellness Supervisor, Ron Edwards Family

**Health and Wellness Supervisor**
Ron Edwards Family YMCA
500 Drury Lane
Burlington, Ontario, L7R 2X2

**Salary Range**:Level 6 (Starting $40,00 to $45,000 commensurate with experience)
**Position Status**:Full-Time with benefits and complimentary YMCA membership
**Placement**: Immediate

**Nature & Scope**:
Reporting to the General Manager, this position provides supervision and coaching to staff and volunteers within all Health and Wellness programs and service areas ensuring program excellence. This position also provides delivery of Health and Wellness programs such as Y Thrive and Live Well program initiatives, interacting with members to develop positive relationships while accessing the all Health and Wellness services and recreational activities.

The core function of this position is program planning and implementation, customer service, staff and volunteer recruitment, training, and performance management. This position provides direct delivery to special populations that are accessing programs under the Live Well partnership. This role will also work and support the adult services department in direct delivery to all members achieving SAM Standards and new member retention strategy goals. This role will also oversee all recreational sports programs and coordinate activity rentals.

Hours of work will vary including early mornings, days, evenings, weekends and statutory holidays based on a rotational schedule and arranged in advance; emphasis of this position will be on direct program development/delivery and statistical tracking, facility supervision and the provision of excellent customer service through relationship building strategies.

**Responsibilities**:

- Responsible for the development, scheduling and delivery of Health and Wellness/ Special Population, Group Fitness programs, member engagement activities, and recreational sports
- Recruitment, training, and mentoring of all staff and volunteer team members for the purpose of delivering excellence in customer service through Health and Wellness programs and services
- Development and maintenance of the Health and Wellness budget
- Maintenance of current status of all required qualifications and certifications for self and Health and Wellness team members using internal and/ or central data tools
- Provide direct leadership in programs modeling/ mentoring service excellence
- This role will be responsible for ensuring programs are implemented as per partnership guidelines and will include intakes, follow up from referrals, testing and data collection that abides with all research criteria
- Works as an active member of the Branch Leadership Team with scheduled Team Leader shifts/ responsibilities, which includes taking the lead on all first aid/emergency situations and being the acting General Manager for the branch
- Drive and monitor revenue-based programs such as personal training, recreational sports, and rentals
- Ensures that program policies and procedures are implemented and monitored proactively
- Direct delivery of Health and Wellness programs and Live Well program initiatives (coaching sessions, intakes, program delivery, data collection and communication)
- Fitness Centre supervision, including maintenance of safety and cleanliness requirements in collaboration with Facility Assets
- Interaction with members developing positive relationships and addressing concerns or questions
- Communicates with fellow staff regarding member and safety needs
- Development and execution of staff training plans
- Department administration including monthly tracking of key performance indicators and payroll.

**Qualifications**:

- Minimum 2 years experience in a related field supervising staff and volunteers, including recruitment, training and conducting performance appraisals
- Post-secondary degree in Kinesiology, Exercise Science, or Recreation and Leisure with 1+ years related work experience or a combination of both education and experience is preferred
- Current Standard First Aid and CPR-C certifications
- YMCA Leadership Certification in Individual Conditioning (IC 1 and 2), Group Fitness, Personal Trainer (or other recognized certifications) with the ability to teach step/cyclefit/core and other group fitness classes
- Provide a current and satisfactory Police Records and Judicial Matters Check in accordance with the Association’s Human Resource Policies
- Excellent customer service skills/ interpersonal skills
- Computer skills including Microsoft Word & Excel, & Outlook

**Competencies**:
**Commitment to Organization Vision and Values**
Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values of the YMCA.

**Quality Focus**
Ensures that success criteria for self, staff and programs are set, reviewed and surpassed regularly to provide excellent service delivery.

**Service Orientation**
Deliberately identifies and creates opportunities to enhance each and every