Business Systems Analyst, Program Solutions

**Job Description**:
**Business Systems Analyst, Program Solutions**

**IT Solutions Division**

**Contract Full-Time; 18 Months**

**Pay Band: $70,457 - $88,072 per annum**

The analysis can be conducted at enterprise, program, service, process, project or functional levels. You will elicit the needs in terms of functional, non-functional or information requirements of the technology solution and manage the requirements elicitation activities from the initial stages to delivery and support of the technology solution.

**_
Responsibilities_**_:_**
- Conduct software assessments and cost benefit analysis to determine if proposed software meets business needs
- Perform requirements management by managing requirements conflicts, issues and changes including appropriate communication between the Technology department and business units to ensure that both the stakeholders and project team remain in agreement and informed on the solution scope
- Prioritize and progressively elaborate stakeholder and solution requirements _and acceptance criteria_ to enable the project team to implement a solution that will meet the needs of the sponsoring organization and stakeholders
- Assess proposed solutions to determine which solution best fits the business need
- Assist with defining and maintaining operational support models and related roles and responsibilities across the Technology, business stakeholder, and external vendor support teams as needed
- Identify gaps and shortcomings in solutions, and determine necessary workarounds or changes to the solution
- Document the analysis outcome using formal techniques such as workflow diagramming
- Use case analysis, process mapping and conceptual information/data modeling amongst others
- Develop/assist with the development of business cases to properly justify projects or efforts intended to bridge the gap between the business needs and an implemented solution
- Translate the functional or user requirements into system concepts and system specifications including the determination _and documentation_ of non-functional requirements and technical constraints
- Depending on the type of approach (package purchase - custom development), you may also carry out directly or indirectly activities such as writing of technical specifications for RFPs, solution architecture and design, build, system test or technical acceptance from vendor, user manuals, technical documentation and solution deployment
- Assist with usability and solution acceptance testing to ensure agreed upon requirements are properly supported by the delivered solution, and conduct Threat Risk Assessment (TRA)

**_ Qualifications_**_:_**
- College diploma or university degree in Computer Science/IT/Engineering/Business Administration
- A minimum of 3 years’ experience as Business or Systems Analyst
- A minimum of 3 years’ experience conducting Application support.
- Certified Business Analysis Professional (CBAP) certification from International Institute of Business Analysis would be considered an asset
- Aware of best practices in information technology service and solution delivery such as BABOK, PMBOK, COBIT, ITIL with some project and vendor management skills
- Aware of model driven architecture (MDA), and service-oriented architecture (SOA) and UML modeling notations
- Extensive experience in leading requirement workshops and conducting Joint Application/Analysis Design (JAD) sessions
- Expertise in all aspects of the software development life cycle along with strong organizational and presentation skills
- Practical knowledge of agile methods and traditional (waterfall) methods
- Able to travel to various regional locations; and able to work evenings, weekends and holidays, on-call rotation and/or shift work as needed

In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the 10 Peel Centre Drive, Brampton worksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

**Hours of Work**:35 Hours/week

**Interview**: Our recruitment process will be completed with video conference technology.

**As part of the Region’s ongoing commitment to health and safety, there are enhanced Covid-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.**

About Us:
The Region of Peel serves more than 1.4 million residents and approximately 173,000 businesses in Brampton, Caledon and Mississauga. We deliver a wide range of resident focused services across the Region.

Our 20-year vision for Peel is “Community for Life.” Our goal is to create a place where everyone enjoys a sense of belonging and has access to the services and opport