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Customer Service Agent

2 weeks ago

Dartmouth, Canada TigerTel Full time

**Join the TigerTel Team**

We are searching for passionate individuals to join our team as **Full-Time Customer Service Agents** in our Dartmouth, Nova Scotia location. As a vital part of our 24/7 call center, you will provide exceptional service to both commercial and medical clients.

**Here's what you can expect**:
**Schedule**:

- 4-day work week with **consistent scheduling**(including one weekend day)
- 11-hour shifts with two 30-minute breaks
- Set schedule will be determined upon hire

**Availability**:

- Our office is open from 8:00AM-11:30 PM AST and we are looking for those that can work within this availability
- Must live within a reasonable distance to the office
- ** Office/Work From Home Blend**:

- After 30 days of in-office training, work two days in the office and two days from home
- We provide all necessary equipment

**Responsibilities**:

- Provide exceptional customer service through phone calls
- ** Fast-**moving environment, no sales involved**:

- Strong communication and data entry skills
- Ability to speak clearly and comprehend information effectively
- Familiar with medical terminology a plus

**Benefits**:

- Hourly rate of **$18.50**:

- Benefits package including medical, dental, vision, paid time off, and RRSP with company matching
- ** Friendly and supportive work environment**

**Requirements**:

- Proficient understanding of the English language with excellent grammar and spelling
- Computer skills proficiency in a Windows environment
- Reliable internet access with **wired connection (no Wi-Fi)**:

- Ability to work independently and as part of a team
- Positive attitude and a willingness to learn

**Do you have a passion for customer service and thrive in a fast-**moving environment? We want to hear from you**
- TigerTel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law._