Customer Service Agent

1 week ago

Dartmouth, Canada Soprema Full time

Diploma DEP
- Shift Jour / No teleworking
- Job status Permanent
- Workplace 305 Cutler Avenue Dartmouth, Atlantique B3B 0J5
- Work timetable 40 hours per week
- Years of experience 3 to 5 years
- Rate Annual to be discussed
- Date according As soon as possible

YOUR ROLE IN OUR TEAM

**YOUR ROLE IN OUR TEAM**:
The Customer Service Agent ensures that all internal and external customers receive impeccable and satisfactory professional service, and manages their various requests.

THE CHALLENGES WE HAVE FOR YOU

**THE CHALLENGES WE HAVE FOR YOU**:

- Answering various incoming calls from clients;
- Entering orders into the system;
- Prioritizing and following up orders (deliveries and returns);
- Working proactively and constantly looking for solutions;
- Working closely with Sales representatives;
- Communicating information within the representative’s domain;
- Participating in electronic filing and archiving;
- Performing any other related duties as assigned.

WHAT WE HAVE TO OFFER YOU

**WHAT WE HAVE TO OFFER YOU**:

- We Take Care of Our People
- A Solid Retirement
- More Than Just Activities, It’s a Club
- Moving Forward on a Daily Basis
- You Refer, We Reward
- Being Healthy Is Important
- People Who Matter to You Matter to Us
- Performance Is a Shared Effort

THE SKILLS WE ARE LOOKING FOR

**THE SKILLS WE ARE LOOKING FOR**:
**Your background**:

- Diploma of collegial studies (an asset);
- 2 to 3 years of experience in customer service in a company and/or through training.

**Your knowledge**:

- Proficiency in MS Office (Excel and Word);
- Oral and written english;
- Oral and written French (an asset).

**Your know-how and your interpersonal skills**:

- Excellent written and oral communication skills;
- Courtesy and commitment towards customers;
- Organizational skills;
- Autonomy and versatility skills;
- Excellent judgment and initiative;
- Ability to negotiate and manage crisis;
- Teamwork ability.

**The details of your position**:

- Regular full-time schedule;
- Office work.

**The physical requirements of your position**:

- Excellent physical required.

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