Customer Service Representative/administrative

1 week ago


Brampton, Canada Mann Immigration Services Inc Full time

Customer Service associate

Mann Immigration services is an Immigration consulting firm in GTA growing at a fast pace in the field of Immigration. The Customer Sales Representative and Administrative assistant serves as a direct point of contact for our customers and is responsible for promoting, increasing, developing, facilitating, and maintaining customer sales and customer satisfaction. The Customer Service Representative must troubleshoot, problem-solve, communicate, and coordinate with other departments at Mann Immigration to ensure customer satisfaction.
- Proactively engage with Mann Immigration clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
- Greet customers in a courteous, friendly, and professional manner
- Book appointments
- Focus on helping clients when they need us most, by responding em pathetically to a variety of questions, assisting with a myriad of immigration solutions and resolving client concerns at first point of contact
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
- Educate and assist clients with using Mann immigration digital capabilities
- Demonstrate empathy while maximizing opportunity to build rapport with the customer
- Maintain knowledge of client products and/or services
- Participate in activities designed to improve customer satisfaction and business performance

**Job Type**: Permanent

**Salary**: $16.00-$18.00 per hour

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$18.00 per hour

Additional pay:

- Overtime pay

Schedule:

- 8 hour shift

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- customer service: 1 year (preferred)



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